Endnotes

[1] The ASQC publication Quality Progress issues a yearly summary of available software. See, for example, "2002 Software Showcase and Directory," January 2002. Also, "2002 Quality Sourcebook," Quality Digest, January 2002.

[2] An excellent discussion on structured hypertext is given in Horn, Robert E., Mapping Hypertext, Lexington Institute, Information Mapping, Inc., Waltham, MA, 1989.