Advanced Topics in End User Computing, Volume 3

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M. Adam Mahmood University of Texas,

El Paso, USA

IDEA GROUP PUBLISHING

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Copyright © 2004 by Idea Group Inc.

All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher.

Advanced Topics in End User Computing, Volume 3 is part of the Idea Group Publishing series named Advanced Topics in End User Computing Series (ISSN: 1537-9310)

ISBN: 1-59140-257-3

eISBN: 1-59140-258-1

Paperback ISBN: 1-59140-297-2

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A Cataloguing in Publication record for this book is available from the British Library.

About the Editor

Mo Adam Mahmood is a professor of Information Systems and the Ellis and Susan Mayfield professor in Business Administration at the University of Texas at El Paso (USA). His research interests include information technology in support of superior organizational strategic and economic performance, group decision support systems, software engineering, and the utilization of information technology for national and international competitiveness. Dr. Mahmood has published in many scholarly publications, including MIS Quarterly, Journal of Management Information Systems, Decision Sciences, European Journal of Information Systems, Expert Systems with Applications, Information and Management, Journal of Computer-Based Instruction, Information Resources Management Journal, Journal of Systems Management, Data Base, International Journal of Policy and Management, and others. He has also edited and published a book in the information technology investment and performance area. He is currently serving as editor-in-charge of the Journal of End User Computing.

About the Authors

James S.K. Ang is associate professor with the Department of Decision Sciences, School of Business, National University of Singapore. He holds a B.Sc. (Mathematics and Philosophy) from the University of Singapore, and an M.A.Sc. and Ph.D. (Management Sciences) from the University of Waterloo, Canada. His research interests include systems modeling using Petri nets and object-oriented formalism, information systems planning, and e-business topics. Dr. Ang has published articles in journals such as IEEE Transactions on Knowledge and Data Engineering, IEEE Transactions on Systems, Man and Cybernetics, Data Base, Journal of Operations Management, Decision Sciences, Data and Knowledge Engineering, Information and Management, International Journal of Production Economics, Decision Support Systems, and INFOR.

Reza Barkhi is an associate professor of Information Systems and an alumni research fellow in the Department of Accounting and Information Systems, Pamplin College of Business, Virginia Tech, USA. Reza has published in JMIS, Location Science, Computers & OR, Information Resource Management, International Journal of Information Technology and Decision Making, Journal of Advanced manufacturing Systems, and European Journal of Operational Research. He is on the editorial board of Computers & OR. He received a B.S. in Computer Science, and an M.B.A., M.A., and Ph.D. in Information Systems and Decision Sciences from Ohio State University.

Tom Brodnax is an instructor of Management Information Systems at Texas A&M University - Commerce, USA. He holds an M.B.A. from Texas A&M University - Commerce with extensive additional course work in computer and decision sciences. His current research interests include efficient allocation of Information Technology resources.

Timothy Paul Cronan is professor of Information Systems and M.D. Matthews lecturer in Business at the University of Arkansas, Fayetteville, USA. Dr. Cronan received his D.B.A. from Louisiana Tech University and is an active member of the Decision Sciences Institute and the Association for Computing Machinery. He has served as regional vice president and on the board of directors of the Decision Sciences Institute and as president of the Southwest Region of the Institute. In addition, he has served as associate editor for MIS Quarterly. His research interests include ethics in computing, local area networks, downsizing, expert systems, performance analysis and effectiveness, and end-user computing. His publications have appeared in Decision Sciences, MIS Quarterly, OMEGA The International Journal of Management Science, The Journal of Management Information Systems, Communications of the ACM, Journal of End User Computing, Database, Journal of Research on Computing in Education, Journal of Financial Research, as well as in other journals, and proceedings of various Conferences.

Xiaoling Dai is a postgraduate student in the Department of Computer Science at the University of Auckland, New Zealand, where she is completing work for her Ph.D. in software engineering and electronic commerce.

Patricia Gallagher graduated from National University of Ireland, Galway (2001) with a Master's of Business Studies in Information Systems. After completing her master's, she joined PwC Consulting in September 2001 as an IT consultant and has been involved in the development and implementation of technology solutions for various government departments. She is currently working for IBM Business Consulting Services, Ireland. She has published a paper in the area of electronic commerce in the Journal of End User Computing.

John Gammack is professor of Information Systems and research director at the Griffith University School of Management, Australia. His Ph.D. is from Cambridge University. Formerly, he was director of the Centre for Electronic Commerce and Internet Studies at Murdoch University in Perth, Australia. His primary research interests include modeling knowledge and decision in organizations, and the development of information systems related to this. He has nearly 150 publications in these and related areas. His currently funded research examines aspects of the (electronic) branding of cities, international e-democracy policy and practice, and SME business development needs across the Asia-Pacific region.

David Gefen (<[e-mail]>) is associate professor of MIS at Drexel University, Philadelphia, USA, where he teaches Strategic Management of IT, Database Analysis and Design, and VB.NET. He received his Ph.D. in CIS from Georgia State University and a Master of Sciences in MIS from Tel-Aviv University. His research focuses on psychological and rational processes involved in ERP, CMC, and e-commerce implementation management. David's wide interests in IT adoption stem from his 12 years of experience in developing and managing large information systems. His research findings have been published in MISQ, IEEE TEM, JMIS, JSIS, EM, The DATA BASE for Advances in Information Systems, Omega: The International Journal of Management Science, JAIS, eService Journal, JEUC, and a paper in CAIS that is on the AIS ISWorld Exemplary Works on Information Systems Research.

William Golden is a member of the Centre for Innovation and Structural Change and a lecturer in Information Systems at National University of Ireland, Galway. He has held this position since 1991. He completed his doctorate at the University of Warwick, UK. He has presented papers at both national and international conferences. He has co-authored a book, contributed chapters to other texts and published papers in the areas of electronic commerce and Information Systems in Omega, The International Journal of Management Science, International Journal of Electronic Commerce, The Journal of End User Computing and the Journal of Decision Systems.

John Grundy is professor of Software Engineering at the University of Auckland, New Zealand. His research interests include software tools, process technology, component-based systems, software architectures, e-commerce systems, user interfaces and visual language environments. He also has a strong interest in end user development and recently has been working on adaptive user interfaces for various mobile e-commerce applications.

John W. Henry (Ph.D., Florida State University) is a professor emeritus of Management at Georgia Southern University in Statesboro, Georgia, USA. His research and teaching interests are information systems implementation, end user acceptance/rejection of information systems, and computer ethics. Dr. Henry has published numerous research works, some of which have appeared in the Journal of Business Ethics, Computers in Human Behavior, Behaviour and Information Technology, Executive Development, Information Resources Management Journal, Journal of End-User Computing and many national and regional proceedings.

Christopher Hodkinson has an eclectic range of experience in a number of fields including engineering, management, marketing and consumer behaviour. After studying Engineering at the Queensland University of Technology, he was employed in the electricity industry in many roles, including those of project manager, market researcher, and research and development officer. He completed a Bachelor of Business (Dist) and a Diploma in Market Research at the University of Southern Queensland. Christopher went on to complete a research master's and a Ph.D. in Consumer Behaviour at the University of Queensland Business School. His master's and Ph.D. researched the ways in which consumers search for information online and the factors that affect their consumer search behaviour and online decision-making. Christopher has taught extensively in marketing and e-commerce at undergraduate and postgraduate levels at Griffith University (Australia) and the University of Queensland. In addition to presentations to business, the Queensland Family Law Society and the MTAQ on Web issues, he has consulted on consumer behaviour, market research and marketing strategy. Christopher has been published internationally and has presented his web research at a number of major international conferences.

Martin Hughes is a member of the Centre for Innovation and Structural Change and a lecturer in Information Systems at National University of Ireland, Galway—a position he has held since 2000. He is currently pursuing a Ph.D. in inter-organizational systems at the University of Bath, UK. His research interests include e-commerce and the small firm, inter-organizational systems and risk and e-government. He has published papers in the area of electronic commerce and Information Systems in The Journal of End User Computing, Journal of Small Business and Enterprise Development and Journal of Electronic Commerce in Organizations.

Yujong Hwang is a visiting assistant professor in the School of Accountancy and MIS at DePaul University, USA. He earned his Ph.D. in Management Information Systems at the University of South Carolina. His current research focuses on electronic commerce, human-computer interaction, and knowledge management. His research has been published in Communications of the ACM, International Journal of Electronic Commerce, International Journal of Human-Computer Studies and the Journal of End User Computing.

Julie A. Jacko is an associate professor of Industrial & Systems Engineering (ISyE) at the Georgia Institute of Technology, USA. Dr. Jacko's research activities focus on human-computer interaction, human aspects of computing, and universal access to electronic information technologies. Her research has been supported by the Intel Corporation, Microsoft Corporation, the National Science Foundation, and NASA. Dr. Jacko received a National Science Foundation CAREER Award for her research titled, "Universal Access to the Graphical User Interface: Design For The Partially Sighted," and the National Science Foundation's Presidential Early Career Award for Scientists and Engineers (PECASE), which is the highest honor bestowed on young scientists and engineers by the federal government. She is on the editorial board of the International Journal of Human-Computer Interaction and Universal Access in the Information Society. She served as Conference and Technical Program Co-Chair of the Association for Computing Machinery's Conference on Human Factors in Computing Systems (CHI 2001). She also served as program chair for the Fifth ACM SIGCAPH Conference on Assistive Technologies (ASSETS 2002). She earned her B.S., M.S., and Ph.D. in Industrial Engineering from Purdue University.

Geoffrey Kiel is a professor of Management in the University of Queensland Business School, Australia. He has researched extensively in marketing, consumer behaviour, economics and corporate governance.

S.E. Kruck is an assistant professor in the College of Business at James Madison University (USA) and teaches in the Information Technology program. Dr. Kruck earned a Ph.D. from the Department of Accounting and Information Systems at Virginia Tech and has published articles in Journal of Computer Information System, Journal of End User Computing, Journal of Information Systems Education, Information Management and Computer Security, Journal of International Information Management, and many others. Dr. Kruck is on the editorial noard of the Journal of Computer Information System and is also a CPA in the state of Virginia and has over 12 years of corporate accounting experience.

Joo-Eng Lee-Partridge is an MIS professor in the School of Business at Central Connecticut State University, USA. She received her B.Sc. (First Class Honors) from the National University of Singapore and her Ph.D. in Management Information Systems from the University of Minnesota, Twin Cities. Her research interests cover topics such as facilitation, group support systems, computer-based learning, end user computing, negotiation and knowledge management. Her publications have appeared in MIS Quarterly, Group Decision and Negotiation, European Journal of Information Systems, Journal of Strategic Information Systems, Omega, International Journal of Information Management, Journal of End User Computing, and Conflict Management Quarterly.

Lori N.K. Leonard is an assistant professor of Management Information Systems at the University of Tulsa, USA. Dr. Leonard received her Ph.D. from the University of Arkansas and is an active member of the Decision Sciences Institute. Her research interests include electronic commerce, electronic data interchange, ethics in computing, simulation, and data warehousing. Her publications have appeared in Journal of Computer Information Systems, Information & Management, Journal of the Association for Information Systems, Journal of Organizational Computing and Electronic Commerce, as well as in other journals, and Proceedings of various conferences.

Jason E. Lueg, Assistant Professor of Marketing at Mississippi State University (USA), earned his Ph.D. and M.B.A. from the University of Alabama. He has published articles in the Journal of Business Research, Marketing Education Review, Journal of End User Computing, and International Review of Retail, Distribution and Consumer Research. Dr. Lueg has also published in academic conference proceedings and made several conference presentations. His research interests are in the areas of electronic commerce/retailing, consumer behavior, business strategy, and organizational culture. His professional experience includes positions in the banking industry in both operations/compliance and commercial lending.

John J. Maher is professor and Mahlon Harrell research fellow in the Department of Accounting & Information Systems, Pamplin College of Business, Virginia Tech, USA. His current research interests involve decision modeling directly related to accounting and business purposes. Dr. Maher earned his Ph.D. in Accounting and MIS from the Pennsylvania State University. He has published his research in the Accounting Review, the International Journal of Intelligent Systems in Accounting, Finance & Management, the Journal of Accounting, Auditing & Finance, Journal of Accounting Education, Review of Quantitative Finance and Accounting, Journal of End User Computing, and many others.

Robert S. Moore is an assistant professor of Marketing at Mississippi State University, USA. He received his Ph.D. from the University of Connecticut (2000). His research focuses on the influence of Internet technologies on consumer information search processes, the development of consideration sets and the formation of attitudes. He has published in the Journal of End User Computing and the Marketing Management Journal.

Martyn Roberts is a principal lecturer in Business Information Systems at the University of Portsmouth, UK. He has worked in both the IS industry and academia and has taught in the UK and the US. His research is based around the strategic use of IS in SMEs and, in particular, with companies that have experienced high growth rates. His work has been published in a number of journals and conferences. Recently Martyn has pioneered the introduction of e-commerce/e-business at the University and has a growing list of publications in the area.

Khawaja A. Saeed is a PhD candidate in the Moore School of Business at the University of South Carolina, USA. He has an M.B.A. in Technology Management from the Asian Institute of Technology in Thailand. His areas of research interest are electronic commerce, inter-organizational systems, supply chain management and information technology use. His work has appeared or is forthcoming in Communications of the ACM, Information Systems Journal, International Journal of Electronic Commerce, Electronic Markets, and the Journal of End User Computing.

Sofiane Sahraoui is an associate professor of MIS at the American University of Sharjah in the United Arab Emirates. He received his Ph.D. in Management Information Systems from the University of Pittsburgh (1994). His research interests are in open source software, IT planning, enterprise modeling, and the management of IT change in general. He has published in leading academic publications such as the Journal of Information Technology Management, the Journal of End User Computing, Behaviour & Information Technology, Human Systems Management, the Journal of Global Information Technology Management, the Journal of Computer Information Systems, and a variety of other IT publications, both refereed and non-refereed. He has consulted for various organizations particularly in the Arab Gulf and regularly participates in international and regional conferences and seminars. He is the chair of the "open source track" at the IRMA International Conference in New Orleans in May 2004.

Andrew Sears is a professor and chair of the Information Systems Department at UMBC, USA. Dr. Sears' research explores issues related to human-computer interaction with recent projects investigating issues associated with mobile computing, speech recognition, and the difficulties information technology users experience as a result of the environment in which they are working or the tasks in which they are engaged. His research projects have been supported by Aether Systems, Intel Corporation, Microsoft Corporation, Motorola, Platinum Technologies, NASA, and the National Science Foundation. He is on the editorial board of the International Journal of Human-Computer Interaction and Universal Access in the Information Society, served as conference and technical program co-chair of the Association for Computing Machinery's Conference on Human Factors in Computing Systems (CHI 2001), and has been on the program board for a variety of events including the Assets, ERCIM User Interfaces for All, HCII and UAIS conferences and workshops. He earned his B.S. in Computer Science from Rensselaer Polytechnic Institute and his Ph.D. in Computer Science with an emphasis on Human-Computer Interaction from the University of Maryland - College Park.

Nancy C. Shaw is an assistant professor of Information Systems at George Mason University in Fairfax, Virginia, USA. She received her Ph.D. in Information Systems from the National University of Singapore, and an M.B.A. and B.B.A. from the University of Kentucky. Dr. Shaw has been a practitioner and consultant in the information systems industry for over 20 years. She has worked for AT&T, General Electric and, most recently, as a senior systems analyst for the Central Intelligence Agency. Dr. Shaw served as a military intelligence officer in the US Army Reserves during the Persian Gulf War. Her current research interests include end user computing support and knowledge management. Dr. Shaw has published in the International Journal of Information Management, DATABASES, and the Journal of End User Computing.

Robert W. Stone (Ph.D., Purdue University) is currently a professor of Information Systems at the University of Idaho in Moscow, Idaho, USA. His teaching interests are information systems and quantitative methods. His research interests include organizational impacts from information system use and user acceptance of information systems. Dr. Stone has published numerous research works, some of which have appeared in the Information & Management, International Journal of Technology Management, Review of Accounting Information Systems, Behavior, Research Methods, Instruments, & Computers, Journal of Business Research, Behaviour & Information Technology, and Information Resources Management Journal, and many national and regional proceedings. He has also served as the proceedings editor for the International Academy for Information Management and is an associate editor of the Information Resources Management Journal. He is also on the editorial review boards of the Southern Business Review, the Journal of End User Computing, and the Journal of Business Ethics.

Tzung-I Tang is a professor of MIS at National Chengchi University, Taiwan. He received his D.B.A. from Mississippi State University. His research and consulting interests include Internet marketing, strategic information systems, managing IT in multinational corporations, and strategic management of e-business. He has published papers in International Journal of Information Management, Journal of End User Computing, Journal of Electronic Commerce Research, Journal of Computer Information Systems, Journal of International Information Management, International Journal of Service Technology and Management, and other journals.

Yi-Shun Wang is an assistant professor of Information Management at National Changhua University of Education, Taiwan. He received his B.B.A. and M.B.A. degrees in Information Management from National Sun Yat-sen University, and his Ph.D. in MIS from National Chengchi University in Taiwan. His current research interests include IT/IS adoption strategy, electronic commerce, customer relationship management, and e-learning. Dr. Wang's research is published or is forthcoming in Information & Management, Journal of End User Computing, International Journal of Service Industry Management, Government Information Quarterly, Journal of Electronic Commerce Research, International Journal of Electronic Business, and a number of national and international conference proceedings.

Merrill Warkentin is professor of MIS in the College of Business & Industry at Mississippi State University, USA. He has authored over 100 articles, chapters, and books. His research, primarily in e-commerce, virtual teams, expert systems, and system security, has appeared in such journals as MIS Quarterly, Decision Sciences, Communications of the AIS, Decision Support Systems, Journal of End User Computing, Information Systems Journal, Electronic Markets, Journal of Electronic Commerce Research, ACM Applied Computing Review, Journal of Computer Information Systems, and others. Professor Warkentin is editor of Business-to-Business Electronic Commerce: Challenges and Solutions (Idea Group Publishing, 2002) and is a co-author of Electronic Commerce 2002: A Managerial Perspective (2^nd ed.) (Prentice Hall, 2002). His current editorial roles include being an associate editor of Information Resources Management Journal and the Journal of Electronic Commerce in Organizations. Dr. Warkentin has served as a consultant to numerous companies and organizations, and has been a featured speaker at over one hundred industry association meetings, executive development seminars, and academic conferences. He has been a lecturer at the Army Logistics Management College and, since 1996 he has served as national distinguished lecturer for the Association for Computing Machinery (ACM). He has held previous positions at George Mason University and as the Reisman Research professor and director of MIS and e-commerce programs at Northeastern University. Professor Warkentin holds B.A., M.A., and Ph.D. degrees from the University of Nebraska-Lincoln. He can be reached at <[e-mail]> and www.MISProfessor.com.

David Wierschem is an assistant professor of Management Information Systems at Midwestern State University, USA. He earned his Ph.D. (Management Information Systems) and M.S. (Operations Research) from the University of Texas at Dallas and his M.B.A. from Georgia State University. His research interests include academic data warehousing, culture and technology and technology productivity.

Xianzhong Mark Xu received his Ph.D. in MIS from the UK Open University Business School in 1998, and is currently a senior lecturer at University of Portsmouth Business School, UK. Mark's specialist interests are in e-commerce strategy and implementation, executive information systems with a focus on strategic information scanning, information support and executive's information behavior. He has published widely in international journals such as Information Systems Management, Information &Management, and International Journal of lnformation Management. He is a Ph.D. supervisor and a regular journal reviewer.

Mun Y. Yi is assistant professor of Information Systems in the Moore School of Business at the University of South Carolina, USA. He earned his Ph.D. in Information Systems at the University of Maryland, College Park. His current research focuses on computer skill acquisition and training, information technology adoption and diffusion, and IS project management. His work has been published or is forthcoming in journals such as Information Systems Research, Decision Sciences, Information and Management, the Journal of End User Computing, International Journal of Human-Computer Studies, and the Journal of Applied Psychology.

Acknowledgments

I wish to recognize the contributions of the JOEUC reviewers and associate editors to Advanced Topics in End User Computing: Volume 3. I thank them for diligently reviewing and critiquing the manuscripts originally submitted to JOEUC, sometimes several versions of the same manuscript. My sincere thanks also to the authors for being highly responsive to the review team's comments and promptly meeting the deadlines imposed on them. They have made outstanding contributions to this publication.

I express my special thanks to Hettie Houghton at the Information and Decision Sciences Department, University of Texas at El Paso, who was instrumental in keeping this project on track. Her effort and dedication to the project are truly appreciated. I also thank Jan Travers and Amanda Appicello at Idea Group Inc. for their help toward this project.

M. Adam Mahmood
University of Texas, El Paso, USA
November 2003

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