List of Sidebars

Chapter 1: Organizational Structure and Intercultural Management

GLOBALIZATION AND ORGANIZATIONAL STRUCTURES

GLOBAL STRUCTURAL INTEGRATION

THE INTEGRATED NETWORK CONFIGURATION

Chapter 2: Communication and Intercultural Management

EXTRACTS FROM THE BASIC NESTL‰ MANAGEMENT AND LEADERSHIP PRINCIPLES

NANCY ADLER'S MODEL OF CULTURAL SYNERGY

ELIZABETH URECH'S COUNTRY-BY-COUNTRY ACCOUNT OF NON-VERBAL COMMUNICATION PATTERNS

SUMMARY

Chapter 3: Core Values and Intercultural Management

NESTL‰ CORPORATE BUSINESS PRINCIPLES

Chapter 4: Strategy and Intercultural Management

ADVERTISEMENT FOR HSBC, THE WORLD'S LOCAL BANK

Chapter 5: Knowledge Management and Intercultural Management

BOOZ ALLEN'S INTRANET: KNOWLEDGE ON-LINE (KOL)

PROGROUP'S VARIOUS SOURCES OF KNOWLEDGE

KNOWLEDGE MANAGEMENT AT IBM GLOBAL SERVICES

REWARDS AND COMPENSATION AT IBM

Chapter 6: Conflict Resolution and Intercultural Management

SUMMARY

Chapter 7: Expatriate Management and Intercultural Management

AN EXAMPLE OF AN EXPATRIATE WHO FAILED

AN EXPATRIATE RETURNS HOME