Diagnostic Commands and Tools

Most of the problems with Security Monitor are with the Operations and Database Management issue. Log files in Security Monitor are used to log process state and error messages. The Security Monitor process log files are written at: . . .\CSCOpx\log and are generally named after the process that wrote them. Following is the list of files available to log information pertaining to different processes:

• System log System log and login and logout information files are written at: . ..\CSCOpx\MDC\log

• Apache server log files The Apache server logs errors under normal conditions, so you need to be careful while looking at these logs. In general, look for anomalies in error messages. The location of the log files is at: . . .\CSCOpx\MDC\Apache\logs

• Tomcat log files The Tomcat directory has both log and logs (with an "s") subdirectories. The logs subdirectory is where the Security Monitor GUI sends its messages. It is probably the location of the most useful error information. The tomcat\log directory is usually empty. The location of the logs subdirectory is at: . . .\CSCOpx\MDC\tomcat\logs

If you are troubleshooting the problem with direct console access to the server in real-time, you can look into the files discussed above to isolate a problem with Security Monitor. However, if you need to engage Cisco support team for help, then you need to collect the .zip file generated by the mdcsupport utility as explained in the following link: http://www.cisco.com/en/US/products/sw/cscowork/ps3994/products_user_guide_chapter09186a00801f5963.html#wp1019256