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Winning the Knowledge Game. Smarter Learning for Business Excellence

ISBN: 750658096
EAN: N/A

Year: 2003
Pages: 129

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• Table of Contents
• BackCover
• Winning the Knowledge Game - Smarter Learning for Business Excellence
• Preface
• About the author
• Introduction
• Playing with integrity
• Structure of this book
• Opening hearts and minds
• Growing competitive advantage
• Ensuring lasting success
• Part One: Opening Hearts and Minds
• Chapter 1: Having a Winning Strategy
• Getting the basics right
• Watching our blind spots
• Drawing on your courage
• Letting go of control
• Championing greater sharing
• Summary
• Chapter 2: Building Trust and Support
• Sponsoring greater partnering
• Reviewing your inner circle
• Securing exchange on a free and fair basis
• Working at your highest level of trust
• Responding to relapses
• Summary
• Chapter 3: Expanding Your Thinking
• Being ready for tomorrow
• Breaking our limits
• Inspiring a worthwhile purpose
• Bringing in new points of view
• Implementing smarter actions
• Summary
• Chapter 4: Faster, Deeper Learning
• Learning in a fifteen-minute world
• Going beyond speed
• Mastering your storage and retrieval
• Exploring push and pull technologies
• Discovering a web of sharers
• Summary
• Chapter 5: Holding Meaningful Conversations
• Inviting a spirit of collaboration
• Freshening up your meetings
• Bringing diverse people together
• Setting up communities of practice
• Circulating wisdom
• Summary
• Part Two: Growing Competitive Advantage
• Chapter 6: Creating a Smarter Business
• Being on the cutting edge
• Sources of your competitive intelligence
• Communicating your direction for knowledge work
• Knowing the learning hot spots
• Gluing the lessons together
• Summary
• Chapter 7: Spreading a Knowledge-Sharing Virus
• Stimulating a team approach
• Shaping public opinion
• Digging up the best proof
• Keeping the electricity flowing
• Turning silver into gold
• Summary
• Chapter 8: Riding the Waves of Change
• Saving people from drowning
• Removing the veil of secrecy
• Sponsoring connection and interactivity
• Opening up networks and shared advantage
• Tossing out use by date knowledge
• Summary
• Chapter 9: Sustaining and Keeping Talent
• Discovering passions and dreams
• Seven sleeping giants of career management
• Building capability
• Being a great employer
• Creating fun and rewards
• Summary
• Chapter 10: Protecting Intellectual Property
• Profiting from your genius
• Doing the basics right
• Drafting confidentiality agreements
• Copyright in the digital age
• Having a comprehensive innovation strategy
• Summary
• Chapter 11: Leveraging Digital Technology
• Travelling at the speed of light
• Getting value for money
• Building the best system
• New generation portals
• Web-enhanced collaboration
• Putting your business case together
• Summary
• Chapter 12: Increasing Customer Loyalty
• Improving customer value
• Seven hot tips for better customer relations
• Strengthening your capability further
• Mining for higher yields
• Advancing your B2C web presence
• Taking an enlightened stand
• Summary
• Chapter 13: Polishing Your Training Performance
• Breathing life into business learning
• Helping the e-learner
• Exploring e-learning courses on the web
• Fundamentals of modern curriculum design
• Blending your overall approach
• Summary
• Part Three: Ensuring Lasting Success
• Chapter 14: Evaluating Your Results
• Treating measurement as your best friend
• Raising the level of expertise
• Delivering honesty, transparency and governance
• Living on the triple bottom line
• Seven levels of learning evaluation
• Summary
• Chapter 15: Measuring Your Know-How
• Meeting the new accounting challenge
• Finding common ground
• Exploring sources of knowledge and innovation
• Selecting your best measures
• Clearing the fog
• Summary
• Chapter 16: Passing the Final Test
• Coming back to basics
• Listening to our instinct
• Dealing with our ego
• Living a simple game plan
• Summary
• List of Tables