Opening hearts and minds

Before launching off and implementing systems, changes and tactics in business it is imperative that you engage curiosity and commitment. It is here where most managers and change processes go wrong. To win the knowledge game you must first open people s hearts and minds to learning. Avoid making the common mistake of jumping into action before you gain the support of people. During the first five chapters this book will explore a number of issues including: starting with a winning strategy, building trust, smarter thinking and learning and finally nurturing meaningful conversation. It is recommended that you either read or skim through this first section before jumping ahead. It is my experience that most of the problems in winning the knowledge game result from failing to do the basics right and they are included in this first part.