List of Tables

Chapter 9: Sustaining and Keeping Talent

Table 9.1: Fifty talent-building ideas

Chapter 10: Protecting Intellectual Property

Table 10.1: Intellectual property--help desk

Chapter 12: Increasing Customer Loyalty

Table 12.1: What the latest consumer trends research tells us

Table 12.2: Glossary--customer support and technology

Chapter 13: Polishing Your Training Performance

Table 13.1: Digital learning--glossary

Chapter 15: Measuring Your Know-How

Table 15.1: Examples of intangible metrics