Table of Contents


 
winning the knowledge game: smarter learning for business excellence
Winning the Knowledge Game: Smarter Learning for Business Excellence
by Alastair Rylatt   ISBN:0750658096
Butterworth Heinemann © 2003

This book provides practical advice on the strategies, tactics, and systems needed to remain capable and agile in the rapidly changing business world.

Table of Contents
Winning the Knowledge Game”Smarter Learning for Business Excellence
Preface
Introduction
Part One - Opening Hearts and Minds
Chapter 1 - Having a Winning Strategy
Chapter 2 - Building Trust and Support
Chapter 3 - Expanding Your Thinking
Chapter 4 - Faster, Deeper Learning
Chapter 5 - Holding Meaningful Conversations
Part Two - Growing Competitive Advantage
Chapter 6 - Creating a Smarter Business
Chapter 7 - Spreading a Knowledge-Sharing Virus
Chapter 8 - Riding the Waves of Change
Chapter 9 - Sustaining and Keeping Talent
Chapter 10 - Protecting Intellectual Property
Chapter 11 - Leveraging Digital Technology
Chapter 12 - Increasing Customer Loyalty
Chapter 13 - Polishing Your Training Performance
Part Three - Ensuring Lasting Success
Chapter 14 - Evaluating Your Results
Chapter 15 - Measuring Your Know-How
Chapter 16 - Passing the Final Test
List of Tables


Back Cover

Winning the Knowledge Game: Smarter Learning for Business Excellence provides practical advice on the strategies, tactics and systems you need to remain capable and agile in this rapidly changing business world.

To help you meet this challenge, Winning the Knowledge Game explores three questions:

  • How do you open the hearts and minds of people to smarter learning?
  • How do you grow competitive advantage?
  • How do you sustain and ensure lasting success?

All managers need to learn the skill of acquiring and putting knowledge to work if they are to be successful. Most of all they need to learn how to play the knowledge game every day of their life.

The book focuses on the thinking and attitudes required to remain knowledgeable, competitive and high performing.

About the Author

Alastair Rylatt is internationally acknowledged as an expert trainer, strategist and award-winning author in the fields of workplace learning, advanced training skills and change management. A frequent speaker at international conferences, he has worked as a consultant to over 200 organizations worldwide.



Winning the Knowledge Game ”Smarter Learning for Business Excellence

Alastair Rylatt

Butterworth-Heinemann
An imprint of Elsevier
Linacre House, Jordan Hill, Oxford OX2 8DP

200 Wheeler Road, Burlington MA 01803

First published 2003

Copyright 2003, Alastair Rylatt. All rights reserved

The right of Alastair Rylatt to be identified as the author of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988

No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1T 4LP. Applications for the copyright holder s written permission to reproduce any part of this publication should be addressed to the publisher

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British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

Library of Congress Cataloguing in Publication Data

A catalogue record for this book is available from the Library of Congress

ISBN 0 7506 5809 6

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To a World of Greater Compassion, Insight and Shared Advantage