Summary

Riding the wave of change requires a diversity of leadership, technology and business skills. Business needs to help people stay afloat and gain control by providing practical support to build their capability and zeal for learning. New networks and knowledge-enhancing relationships need to be identified and built to grow competitive advantage. Individual and team creativity must be integrated and blended into the business brain by involving people in important decision-making and knowledge-sharing activities. Finally, important decisions are required to audit existing knowledge and to cast off assets which are no longer required.