Keeping the electricity flowing


Keeping the electricity flowing

The greater our ability to generate a flow of ideas between a network of sharers , the greater the potential for breakthrough thinking. Being isolated in the twenty-first century knowledge era is a recipe for certain business stagnation.

It is imperative that we are clear on how our behaviour impacts on how the knowing-sharing virus continues. For example, when we turn on the flow of electricity in our home, the divide between what is on and off is very stark. Similarly the on/off switch for the flow of knowledge sharing is equally stark and self-evident. Depending on how he or she leads, coaches and manages , a manager can stimulate flow or can cut it off at a moment s notice. So, remember the on/off switch and respect the needs and motivations of others.

Let us remind ourselves of some of the principles already discussed. If we wish to promote sharing of knowledge, business needs to radiate trust and receptivity. Knowledge work needs to be encouraged as a normal part of daily activity, and not an extra task to do at the end of the day. We need to agree to goals and identify hot issues that require attention and give people meaning. Knowledge work needs to be planned for and rewarded. Most important of all, we need to be respectful of people s time and effort, whatever the outcome. In times of such rapid change there are a multitude of reasons why people may choose not to share their knowledge, and we need to understand that before trying to force participation. My feeling is that most people already know deep down what it takes to share but they rarely talk about it. If you build a track record of being a knowledge sharer, you will in time find the right connections. In doing so, you will also earn vital respect and integrity by showing your gratitude for people s time and effort.

As discussed in Chapter 11, IT is also a great help in opening up new networks and building a spirit of collaboration and sharing. However, technology by itself is not the answer; it is just a mechanism and a tool. We need to back up the technology with human processes that personalize relationships and make people feel valued and appreciated. When this occurs we have the best of both worlds , one where there is an ease of communication and frequent exchange.

Finally, if we wish to keep the electricity flowing, we need to respect how people feel, in terms of personal security or freedom. If either come under threat the person will often withdraw and resist any new requests . So, be aware that if people feel their future is threatened they will most likely choose not to help out. This perceived or possible threat may need to be acknowledged or discussed before any progress can be made.




Winning the Knowledge Game. Smarter Learning for Business Excellence
Winning the Knowledge Game. Smarter Learning for Business Excellence
ISBN: 750658096
EAN: N/A
Year: 2003
Pages: 129

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