Every company needs some kind of messaging service. Most commonly, employees need e-mail access, and perhaps they need newsgroup access, intracompany e-mail as provided by Microsoft Exchange Server or Lotus cc:Notes, or fax services. This chapter discusses two popular and frequently used messaging programs, Microsoft Outlook 2000 and Microsoft Outlook Express 5; it also covers the Microsoft Windows 2000 built-in fax services.
Microsoft Outlook 2000 is one of the most popular and powerful messaging programs available today. It is relatively easy to use, has many handy messaging and calendar features, works well with Microsoft Exchange Server and other services that interface with Messaging Application Programming Interface (MAPI), and has excellent support for standards-based Internet e-mail. It comes with Microsoft Office 2000, making it a simple installation for many companies. Let's see how to set it up.
Even though this chapter covers Outlook 2000, Outlook 98 is quite similar, and many procedures described here work for both versions of Outlook. If Outlook 97 is still deployed in your organization, we strongly recommend upgrading because Outlook 98 and Outlook 2000 are much faster and more flexible. Outlook 98 is also a free upgrade from Outlook 97.