Software users consider all these individual non-software components parts of the overall software product. They don't care whether the pieces were created by a programmer, a writer, or a graphic artist. What they care about is the quality of the entire package. NOTE If the installation instructions are wrong or if an incorrect error message leads them astray, users will view those as bugs with the softwareones that should have been found by a software tester. Good software documentation contributes to the product's overall quality in three ways:
NOTE As a software tester, you should treat the software's documentation with the same level of attention and give it the same level of effort that you do the code. They are one in the same to the user. If you're not asked to test the documentation, be sure to raise this as an issue and work to have it included in your overall testing plan. |