What We Mean by Crucial Confrontations


What We Mean by Crucial Confrontations

When we use the word confrontation , we re using it in the following way: To confront means to hold someone accountable, face to face. Although the term can sound abrasive, that s not what we have in mind. In fact, when confrontations are handled correctly, both parties talk openly and honestly. Both are candid and respectful. And as a result:

  • Problems are resolved.

  • Relationships benefit.

To see how the authors learned to step up to failed promises and deal with them in a way that both solves the problem and salves relationships, let s go back to the plywood mill. As you may have guessed, the two researchers who walked into the mill are part of the team behind this book.




Crucial Confrontations. Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations
ISBN: 0071446524
EAN: 2147483647
Year: 2005
Pages: 115

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