Describe the Gap

Once Ricky has done his best to create a safe climate, he finishes the opening lines by asking a question to help diagnose the root causes of the problem.

Ricky: Can you see how the behaviors I described would lead someone to worry?

Elena: I suppose. But you don t need to. (Elena obviously has calmed down and appears ready to discuss the issues honestly.)

Ricky: Well, I d like to hear how you view what s been going on.

Crucial Confrontations. Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations
ISBN: 0071446524
EAN: 2147483647
Year: 2005
Pages: 115

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