Once Ricky has done his best to create a safe climate, he finishes the opening lines by asking a question to help diagnose the root causes of the problem.
Ricky: Can you see how the behaviors I described would lead someone to worry?
Elena: I suppose. But you don t need to. (Elena obviously has calmed down and appears ready to discuss the issues honestly.)
Ricky: Well, I d like to hear how you view what s been going on.