Chapter 1: A Buyers Scoop onTelecom

In This Chapter

• Getting a general understanding of telecom

• Checking out the players

• Planning and implementing effective telecom systems

• Making major telecom decisions

• Finding people to help you make the right choices

• Setting up for future expansion

• Troubleshooting your telecom system

Every business in the world either uses or could benefit from using phone service. Even if your business deals directly with the public, you still need to call your manufacturer for updates on shipments, check on the ads you have going out, and make sure your accountant has all of your financial information. As your business grows, so does your need for phone lines, not just to enable you to speak to your customers and suppliers, but also to transmit data between offices, and possibly even maintain a Web site to receive and track orders.

Growth in business is great, but you may easily find yourself overwhelmed by the logistics involved in all the changes. The phone system you had 2 years ago may have been perfect for you at the time, but today you have 20 new employees in house, 5 new outside sales reps, and the Web site for Internet orders is being released next week. If that is the case, you have probably out-grown your old telephone system. The important thing to know is how to gauge the technology you have, where you are going, and what technology you need to get there. In this chapter, I help you figure out what you’re dealing with and get you started on your quest to improve your telecommunication, or telecom system.