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Part I: What s Not Working
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Chapter List
Chapter 1: Why Doesn’t CRM Work?—Does the Customer Really Want to be Managed?
Chapter 2: It’s Not a Question of the Chicken or the Egg—It’s Not Technology that Drives Relationships
Chapter 3: “One Girl in a Convertible...”—It takes more than a database
Chapter 4: Why Do We Have Two Ears and Only One Mouth?—The importance of dialog
Chapter 5: It’s No Longer Good Enough to Ask Forgiveness Rather Than Permission—One Person’s Relevance Is Another Person’s Intrusion
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Why CRM Doesnt Work: How to Win By Letting Customers Manage the Relationship
ISBN: 1576601323
EAN: 2147483647
Year: 2003
Pages: 141
Authors:
Frederick Newell
,
Seth Godin
BUY ON AMAZON
Snort Cookbook
Running Snort to Detect Intrusions
Using PostgreSQL with Snort and ACID
Experimental Preprocessors
Running Snortsnarf Automatically
Generating Text-Based Log Analysis
Java for RPG Programmers, 2nd Edition
Structured Operations And Statements
String Manipulation
Date And Time Manipulation
An Object Orientation
Appendix A Using Java on the AS/400
C++ GUI Programming with Qt 3
Hello Qt
Rapid Dialog Design
Double Buffering
Staying Responsive During Intensive Processing
Using QHttp
Postfix: The Definitive Guide
Introduction
Unix Topics
External Databases
A.1. Postfix Parameter Reference
C.7. Wrapping Things Up
Programming Microsoft ASP.NET 3.5
Creating Bindable Grids of Data
Configuration and Deployment
The HTTP Request Context
Working with Web Services
Hosting ASP.NET Outside IIS
Microsoft WSH and VBScript Programming for the Absolute Beginner
VBScript Basics
Constants, Variables, and Arrays
Conditional Logic
Combining Different Scripting Languages
Appendix B Built-In VBScript Functions
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