Table of content

•	Table of Contents
•	Index

Performance and Fault Management
By Paul L. Della Maggiora, Christopher E. Elliott, Robert L. Pavone, Kent J. Phelps, James M. Thompson
Publisher	: Cisco Press
Pub Date	: June 20, 2000
ISBN	: 1-57870-180-5
Pages	: 608
	Copyright
		About the Authors
			About the Technical Reviewers
		Acknowledgments
		Personal Acknowledgments
		Preface
			The Meaning of Performance and Fault Management
			Approach and Objectives
			Audience
			Organization
			Part I: Foundations, Approaches, and Tools
			Part II: Managing Devices and Technologies
			Part III: Optimal Management
			Part IV: Appendixes
			How to Use This Book
		Part I.  Foundations, Approaches, and Tools
			Chapter 1.  Conducting a Network Audit
				The Importance of Network Audits
				The Importance of Documentation
				Conduct a Physical Inventory Audit
				Conducting a Connectivity Audit
				Who Is Responsible for the Devices?
				Process Analysis
				Summary
				References
			Chapter 2.  Policy-Based Network Management
				An Overview of Policy-based Management
				Defining Network Policies
				Network Baselining
				Using Service Level Agreements
				Using Policy-Based Management: An Example
				Summary
				References
			Chapter 3.  Developing the Network Knowledge Base
				Why Develop a Knowledge Base?
				Defining the Knowledge Base Structure
				Understanding Data Sources
				Keeping the Knowledge Base Current
				Summary
			Chapter 4.  Performance Measurement and Reporting
				What Is Performance Management?
				Performance Data Reporting
				Measuring Network Performance
				Summary
				References
			Chapter 5.  Configuring Events
				Understanding Event Types
				Controlling Event Generation
				Determining When You Want Events to Be Triggered
				Using Built-in Events
				Configuring Events
				Summary
				References
			Chapter 6.  Event and Fault Management
				Event Overview
				Event Processing to Determine Faults
				Fault Delivery, Notification, Reporting, and Repair
				Summary
			Chapter 7.  Understanding and Using Basic Network Statistics
				The Need to Understand Network Statistics
				Basic Statistical Measures and Applications
				Application of the Statistical Methods
				Summary
				References
			Chapter 8.  Understanding Network Management Protocols
				Ping
				Traceroute
				Terminal Emulators
				Simple Network Management Protocol
				Syslog
				Cisco Discovery Protocol
				Name Service
				Summary
				References
			Chapter 9.  Selecting the Tools
				NMS Frameworks
				Knowledge Base Tools
				Performance Measurement and Reporting Tools
				Event and Fault Management Tools
				Policy Management Tools
				Summary
				References
		Part II.  Managing Devices and Technologies
			Chapter 10.  Managing Hardware and Environmental Characteristics
				Hardware Characteristics of Routers
				Hardware Characteristics of Catalyst LAN Switches
				Environmental Characteristics
				Performance Management Data for Router Hardware
				Performance Management Data for Switches
				Error/Fault Data for Router Hardware
				Error/Fault Data for Switch Hardware
				Error/Fault Data for Router Environmental Characteristics
				Error/Fault Data for Switch Environmental Characteristics
				Summary
				References
			Chapter 11.  Monitoring Network Systems Processes and Resources
				Overview of Processor Characteristics
				Performance Data for Router Processors
				Correlating Different Router Performance Variables
				Performance Data for Switch Processors
				Error/Fault Data for Router Processors
				Error/Fault Data for Switch Processors
				Summary
				References
			Chapter 12.  Monitoring System Interfaces
				Overview of System Interfaces
				Performance Monitoring for System Interfaces
				Error/Fault Monitoring
				Summary
				References
			Chapter 13.  Monitoring Ethernet Interfaces
				Ethernet Overview
				Performance Data
				CLI Commands for Ethernet Traffic
				Error/Fault Detection
				Summary
				References
			Chapter 14.  ATM Performance and Fault Management
				Overview of ATM
				Performance Management
				Fault Management for ATM Interfaces
				Summary
				References
			Chapter 15.  Monitoring VLANs
				Overview of VLAN Characteristics
				Performance Management Data for VLANs
				Error/Fault Data for VLANs
				Summary
				References
			Chapter 16.  Managing WAN Technologies Frame Relay
				Overview of Frame Relay
				Identifying Frame Relay Interfaces
				Performance Data for Frame Relay
				Error/Fault Data for Frame Relay
				Summary
				References
			Chapter 17.  Monitoring WAN Technologies ISDN and Dial
				Overview of Dial Networking
				Performance Data for ISDN and Dial
				Correlating Variables and Performance Issues
				Error/Fault Data for Dial and ISDN
				Summary
				References
		Part III.  Optimal Management
			Chapter 18.  Best Practices for Device Configuration
				Setting Up Telnet Access Characteristics
				Setting Up a Loopback Interface
				Setting Up NTP
				Setting Up SNMP
				Setting Up Logging
				Setting Up RMON
				Setting Up CDP
				Setting Up SPAN on a Switch
				Summary
				References
			Chapter 19.  Frequently Asked Questions
				Conventions
				General Network Management
				System-Related Questions
				General Interface Management
				VLAN/Spanning Tree
				Frame Relay
				ATM, ISDN, and Dial
				Summary
		Part IV.  Appendixes
			Appendix A.  CCO, MIBs, Traps, and Your NMS
				Cisco MIB Evolution
				Cisco MIB Structure
				How to Navigate MIBs on Cisco's Web Site
				Researching Support for New Devices and Versions of Code
				Compiling MIBs
			Appendix B.  ATM Accounting Files
		Index