ACKNOWLEDGMENTS

Acknowledgments go to Dan Luksetich and John Maenpaa of YL&A, who provide their expertise and knowledge to this book and to our daily work. Also, special thanks to Roger Miller and Willie Favero of IBM for their reviews of the book and to Susan Visser and Melissa Montoya of IBM for their help and support. Finally, a special thank you to Kathy Komer for her help and insight with many parts of the book.