The company offers a spectrum of services that ranges from supplying the bare iron through applications, helpdesk, and backup/restore services. The company provides data system outsourcing services in the following areas:
These offerings correspond to how much the customers might want to do themselves, which ranges from doing everything themselves to having everything, including user management, done by ISPCompany. Examples of offerings are shown in Table A-1.
ISPCompany offers Linux distributions from the following companies:
ISPCompany offers the following middleware:
A.2.1 The Internet service offering
The ISP offering is a stable part of ISPCompany's revenue model. It is low-risk with reasonable returns, but offers only moderate growth opportunity. ISPCompany has a few thousand mail customers, some of whom also have some static Web pages to be served. The company has both low-speed and high-speed lines that its clients can use. Its rates are very competitive and it emphasizes the use of the static Web pages to present a company image along with an associated mail account that Web users can contact for additional information. The mail service side of the ISP business allows many of the clients to avoid owning and managing a mail server at their business site.
A.2.2 The data systems outsourcing offering
The outsourcing of data systems services, whereby a client company obtains all or part of its information processing requirements (including systems design, software management and hardware, network communications, training, maintenance, and support) from providers such as ISPCompany, continues to be a growing trend. ISPCompany believes that it is generally 10% to 50% more cost-effective and efficient for its clients to outsource information processing services to the company than it would be to provide equivalent services for themselves by purchasing or leasing in-house systems and hiring or contracting for service and support personnel.
Outsourcing provides clients with the following benefits: