Kevin Daley and Laura Daley-Caravella
New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto
Copyright 2004 by Kevin Daley and Laura Daley-Caravella. All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a data base or retrieval system, without the prior written permission of the publisher.
1 2 3 4 5 6 7 8 9 0 AGM/AGM 0 9 8 7 6 5 4 3
McGraw-Hill books are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please write to the Director of Special Sales, Professional Publishing, McGraw-Hill, Two Penn Plaza, New York, NY 10121-2298. Or contact your local bookstore.
This book is printed on recycled, acid-free paper containing a minimum of 50% recycled, de-inked fiber.
Library of Congress Cataloging-in-Publication Data
Daley, Kevin, 1931–
Talk your way to the top / by Kevin R. Daley and Laura Daley-Caravella.
Includes bibliographical references and index.
ISBN 0-07-140564-X (hardcover : alk. paper)
1. Business presentations. 2. Public speaking. I. Daley-Caravella,
Laura. II. Title.
To those special people whose inspiration and insight helped make this book a reality:
Ann Goodson Daley
With special thanks to:
Our contributors of ideas, content, and graphics:
Our Content Wrangler:
About the Authors
Kevin Daley has spent the last forty years helping people develop their communications skills. In 1969 he founded Communispond Inc., which has since trained over 450,000 executives worldwide. Kevin also worked in the advertising industry and is a former U.S. Navy jet pilot. He now lives with his wife, Ann, in Connecticut. His first book, Socratic Selling: How to Ask the Questions That Get the Sale, was published with Emmett Wolfe in 1996.
Laura Daley-Caravella has eighteen years experience in the design and delivery of executive skill development programs. Additionally Laura worked for Citibank for seven years. She lives in Connecticut with her husband, David, and two children, Ryan and Kelly.