List of Figures

Chapter 1: Anatomy of Conflict

Figure 1-1: The Evolution of Perception.

Figure 1-2: The Behavioral Continuum.

Chapter 2: Why Goliaths Clash

Figure 2-1: Required Management Skills.

Figure 2-2: Key Alignment Factors.

Figure 2-3: The Triangulation Trap.

Figure 2-4: The Johari Window.

Chapter 3: High-Performance Teams and Conflict Management

Figure 3-1: Hierarchical vs. Horizontal Organizations.

Figure 3-2: Dysfunctional vs. High-Performance Teams.

Figure 3-3: Tuckman's Four Stages of Team Development.

Figure 3-4: The Team-Development Wheel.

Figure 3-5: High-Performance Teams and Conflict Management.

Chapter 4: The Road to High Performance

Figure 4-1: Inhibiting/Enhancing Factors in Team Development.

Figure 4-2: The Five Phases to Becoming a High-Performance Organization.

Figure 4-3: The Characteristics of an Effective Team Leader.

Chapter 5: Conflict Management as Art and Skill

Figure 5-1: Matrix for Framing Strategies.

Figure 5-2: The Thomas-Kilmann Conflict Mode Instrument.

Figure 5-3: Thomas Gordon's Dirty Dozen Roadblocks to Effective Communication.

Figure 5-4: The SOLER Model of Attending Behavior.

Figure 5-5: Decoding a Speaker's Message and Feeding it Back.

Figure 5-6: When Another Person's Needs are PressingMoving From Listening to Action Planning.

Chapter 6: E-Conflict

Figure 6-1: Checklist for Preparing E-mail Responses.

Chapter 7: Leadership in Conflict Management

Figure 7-1: Roadblocks to Effective Conflict Management.