Part 2: Defining Strategies of Exceptional Leaders

Chapter List

Chapter 2: Place the Customer at the Epicenter of the Business Model

Chapter 3: Create an Authentic Learning Organization

Chapter 4: Focus on Solutions

Chapter 5: Prepare the Organization for Drastic Change

Chapter 6: Harness the Intellect of Every Employee

Chapter 7: Create a Performance-Driven Culture

Chapter 8: Learn From Competitors, but Remain Faithful to the Vision

Sources and Notes