Thinking Leaders Generate Profits

Thinking Leaders Generate Profits!

Everyone in an organization has an impact on company profits, not just the Chief Financial Officer or the Vice President of Sales. After all, a profit center is not something you can really talk about in isolation. Everyone in every organization should be thinking of ways to help contribute to profits. If not, they are a waste of money. For example, I believe even our receptionist contributes to profits. As a business-to- business call center, we never see customers face to face. Our receptionist is the face that greets our 5,000 customers every time they call for service. Every new idea that we implement should contribute to profits by virtue of making the customer more satisfied.

Only the thinking leaders, no matter what their actual position, generate profits. In our company, we try to achieve this by holding a managers meeting every Monday with our eight members of the leaders hp teams (President, VP Finance, VP operations, a/r manager, Officeville and The Service Source sales and customer service managers). Every week, we all submit and discuss the top five things we need to get done that week. We also report to the team how many and which ones we completed from previous weeks.

But most importantly, every member of the leadership team must submit their great idea of the week. At the end of the meeting, we take a vote on the best great idea, and then we track the results. Therefore, our culture is centered on the idea of thinking leaders; everyone is continually thinking of great ideas to reduce costs, improve customer service, and grow sales, all of which ultimately contribute to greater profits.