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Crucial Confrontations

ISBN: 0071446524
EAN: 2147483647

Year: 2005
Pages: 115

Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

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• Table of Contents
• BackCover
• Crucial Confrontations--Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
• Foreword
• Preface: A Note to Our Readers
• Introduction: What s a Crucial Confrontation? And Who Cares?
• What We Mean by Crucial Confrontations
• What 25,000 People Taught Us about Influence
• Joining the Ranks of the Effective
• The Enormous Benefits of Confronting Others and the Enormous Costs of Walking Away
• Summary
• Part One: Work on Me First--What to Do before a Crucial Confrontation
• Chapter 1: Choose What and If--How to Know What Crucial Confrontation to Hold and If You Should Hold It
• Choosing What
• Decide If
• Chapter Summary
• Chapter 2: Master My Stories--How to Get Your Head Right before Opening Your Mouth
• Hang the Gear heads
• The Problem: Telling Ugly Stories
• The Solution: Tell the Rest of the Story
• Chapter Summary
• Part Two: Confront with Safety--What to Do during a Crucial Confrontation
• Chapter 3: Describe the Gap--How to Start a Crucial Confrontation
• Exactly What Are We Confronting?
• Describe the Gap
• Tips for Tough Situations
• Chapter Summary
• Chapter 4: Make It Motivating--How to Help Others Want to Take Action
• Remember to Diagnose
• It s About to Get Complicated
• Don t Oversimplify Motivation: A Small Rant
• Getting to the Root of Motivation
• Three Approaches to Avoid
• The Solution
• Finish Well
• A Final Case: Can This Marriage Be Saved?
• Chapter Summary
• Chapter 5: Make It Easy--How to Make Keeping Commitments (Almost) Painless
• Don t Misdiagnose
• Your Job: Make It Easy
• Tools For Making It Easy
• Pop the Question
• Chapter Summary
• Chapter 6: Stay Focused and Flexible--What to Do When Others Get Sidetracked, Scream, or Sulk
• We Must Be Focused and Flexible
• Four Different Emergent Problems and How To Address Them
• Chapter Summary
• Chapter 7: Agree on a Plan and Follow Up--How to Gain Commitment and Move to Action
• Predictable Problems
• Don t Assume
• The Solution: Make a Plan Complete with WWWF
• Again, Follow Up
• Chapter Summary
• Part Three: Move to Action--What to Do after a Crucial Confrontation
• Chapter 8: Put It All Together--How to Solve Big, Sticky, Complicated Problems
• The Big Idea from Each Step
• Is It You or Is It Me?
• Choose What and If
• Master My Stories
• Make It Safe
• Describe the Gap
• Make It Safe
• Describe the Gap
• Make It Motivating and Make It Easy
• Stay Focused and Flexible
• Agree on a Plan and Follow up
• Chapter Summary
• Chapter 9: The Twelve Yeah-Buts --How to Deal with the Truly Tough
• Confronting Authority
• Breaking from the Pack
• Married to a Mime
• Hearsay
• Potentially Devastating
• Way Out of Line and Scary
• Changing Your Culture
• Borderline Behavior
• Our Plate Is Overflowing
• I Don t Want to Be a Nag
• Our Relationship Is Based Solely on Problems
• I Don t Think We Can Change
• Appendix A: Where Do You Stand?--A Self-Assessment for Measuring Your Crucial Confrontation Skills
• Appendix B: Six-Source Diagnostic Questions--The Six-Source Model
• Source 2--Self, Enable (Strengths and Weaknesses)
• Source 3--Others, Motivate (Praise and Pressure)
• Source 4--Others, Enable (Helps and Hindrances)
• Source 5--Things, Motivate (Carrots and Sticks)
• Source 6--Things, Enable (Bridges and Barriers)
• Appendix C: When Things Go Right
• Appendix D
• Notes
• Chapter 1
• Chapter 4
• Appendix C
• Index
• Index_B
• Index_C
• Index_D
• Index_E
• Index_F
• Index_G
• Index_H
• Index_I
• Index_J-L
• Index_M
• Index_N-O
• Index_P
• Index_Q
• Index_R
• Index_S
• Index_T
• Index_U-V
• Index_W
• Index_Y
• List of Sidebars