Computing Information Technology: The Human Side

ISBN: 1931777527
EAN: 2147483647

Year: 2003
Pages: 186

BUY ON AMAZON

Table of Contents
BackCover
Computing Information Technology--The Human Side
Preface
Section I: Web Site User Interface
Chapter 1: Navigational Tools in Hypertext Information Retrieval Frames and an Expandable Table of Contents
Introduction
Background Literature
Research Methods
Data Analysis and Results
Discussion of Findings
Conclusions
References
Chapter 2: Website Interactivity and Amusement: Techniques and Effects
Introduction
Presentation Attributes
Interactivity
Amusement
Future Trends and Research Directions
Conclusion
References
Chapter 3: Techniques for Visualizing Website Usage Patterns with an Adaptive Neural Network
Introduction
Future Trends
Conclusions
References
Chapter 4: Using Usability Factors to Predict the E-Commerce User Experience
Abstract
Introduction
Concepts
Pilot Study
Results
Conclusion
References
Section II: Interface Design and Usability
Chapter 5: Social Issues in the Administration of Information Systems Survey Research
Introduction
Background
Future Trends
Conclusion
References
Chapter 6: User Interfaces and Markup Language Programming: The Effects of Interaction Mode on User Performance and Satisfaction
Introduction
Command Languages
MenuForm Fill-In Interfaces
Survey Questionnaire Markup Language (SQML)
Question Type: Allocation of Resources
Explicit Response
Free Response
Likert Scale
Multiple Choice
Rank Order
Semantic Differential Scale
MLSS Interaction Modes
Materials
Subjects
Procedure
Results
Discussion, Conclusion, and Future Research
References
Chapter 7: Development of a Task Model for the Analysis and Retrieval of Statistical Data
Introduction
Background
Understanding How Abacus Works
Testing of the Abacus Prototype
Recording and Analysis of the Results
Modelling the Task of Retrieving and Analysing ESD
Future Research
Conclusion
References
Section III: End User Computing
Chapter 8: Media Selection and End-User Satisfaction: An Empirical Study of Help-Desk Using SERVQUAL
Abstract
Introduction
Review of Relevant Literature
Hypotheses Development
Research Method and Analysis
Findings
Conclusion
References
Endnotes
Chapter 9: End User Support Usage
Introduction
Theory, Research Questions, Conceptual Model and Hypothesis
Research Method
Results
Implications, Conclusion and Recommendations
References
Chapter 10: Users as Developers -- Conditions and Effects of User Systems Development
Introduction
Methods
Framework and Result
Discussion and Conclusion
References
Chapter 11: Solving Common Business Problems with Microsoft Office
Abstract
Background
History of Course
Goals and Objectives of the Revised Course
Methodology
Evaluation of the Course Revision
Conclusion
References
Appendix
Section IV: Information Technology and the Organization
Chapter 12: Changing a Business School Corporate Culture: Teaching in the 21st Century on a Different Blackboard
Introduction
The Impact of Technology
The History of Soba-Net
Methodology
Results
Future Plans
Conclusion
References
Chapter 13: The Role of the Organizational Context in the Use of a Workflow System: Lessons From a Case Study
Introduction
Framework of Analysis of the Impact of Technologies in Organisations
Case Study
Presentation and Discussion of the Results
Final Comments
Conclusions
References
Endnotes
Chapter 14: Strategic Models for the Delivery of Personal Financial Services: The Role of Infocracy
Abstract
Introduction
How it Affects Organizational Structure: A Historical Perspective
How it Affects Organizational Structure: A Theoretical Perspective
Integration of Personal Financial Services -- Three Models
The Coming Infocracy
Hypothesis Development
Directions for Future Research
References
Chapter 15: Role of Behavioral Factors in Strategic Alliances
Abstract
Introduction
Developing a Strategic Alliance
Cultural Aspects in Alliances
IT Issues in Alliances
The New Environment -- With an Alliance
Complexity in New Information Systems Development
Cultural Fit Between TEL and its Partners
Discussion
References
Section V: The Human Side in IT Research
Chapter 16: Building a Custom Client-Side Research Tool for Online Web-Based Experiments
Introduction
Background
Major Issues and Techniques
Summary
References
Chapter 17: Towards a Sociopragmatic-Constructivist Understanding of Information Systems
Abstract
Introduction
Preliminary Considerations About Human Inquiry
Human Inquiry and Information Systems
Sociopragmatic Constructivism
Research Agenda
Conclusion
References
Acknowledgments
Index
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J
Index_L
Index_M
Index_N
Index_O
Index_P
Index_Q
Index_R
Index_S
Index_T
Index_U
Index_V
Index_W
List of Figures
List of Tables