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1 The first reference found for Workflow Systems is dated 1990. The second appears in 1992 and the majority of references to these systems only occur in 1997.
2 NUD*IST — Non-numerical Unstructured Data Indexing Searching and Theorizing — it is a computer package designed to help to handle non-numerical and unstructured data in qualitative analysis, by supporting processes of coding data in an index system, searching text or searching patterns of coding and theorizing about data.
3 In phase one (preparation) the customer asks for a service or product. In the second phase (negotiation), the supplier promises to fulfil a specific condition. In the third phase (execution), the supplier fulfils the work, which leads to the delivery of the requested service or product. The final phase (acceptance) closes the loop and involves the customer's acknowledgment or formal declaration of satisfaction (or non-satisfaction), after the customer receives the service or product (Schael, 1998).
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