Table of Contents

computing infomation technology: the human side
Computing Infomation Technology: The Human Side
by Steve Gordon (ed)  ISBN:1931777527
Idea Group Publishing © 2003 (308 pages)

From the senior management to the clerical and support group levels, this study addresses the possible pitfalls and triumphs of implementing IT into organizations in terms of organizational strategies, structures, and communication methods.

Table of Contents
Computing Information Technology—The Human Side
Preface
Section I - Web Site User Interface
Chapter 1 - Navigational Tools in Hypertext Information Retrieval Frames and an Expandable Table of Contents
Chapter 2 - Website Interactivity and Amusement: Techniques and Effects
Chapter 3 - Techniques for Visualizing Website Usage Patterns with an Adaptive Neural Network
Chapter 4 - Using Usability Factors to Predict the E-Commerce User Experience
Section II - Interface Design and Usability
Chapter 5 - Social Issues in the Administration of Information Systems Survey Research
Chapter 6 - User Interfaces and Markup Language Programming: The Effects of Interaction Mode on User Performance and Satisfaction
Chapter 7 - Development of a Task Model for the Analysis and Retrieval of Statistical Data
Section III - End User Computing
Chapter 8 - Media Selection and End-User Satisfaction: An Empirical Study of Help-Desk Using SERVQUAL
Chapter 9 - End User Support Usage
Chapter 10 - Users as Developers — Conditions and Effects of User Systems Development
Chapter 11 - Solving Common Business Problems with Microsoft Office®
Section IV - Information Technology and the Organization
Chapter 12 - Changing a Business School Corporate Culture: Teaching in the 21st Century on a Different Blackboard
Chapter 13 - The Role of the Organizational Context in the Use of a Workflow System: Lessons From a Case Study
Chapter 14 - Strategic Models for the Delivery of Personal Financial Services: The Role of Infocracy
Chapter 15 - Role of Behavioral Factors in Strategic Alliances
Section V - The Human Side in IT Research
Chapter 16 - Building a Custom Client-Side Research Tool for Online Web-Based Experiments
Chapter 17 - Towards a Sociopragmatic-Constructivist Understanding of Information Systems
Index
List of Figures
List of Tables

IT influence is being felt throughout modern organizations, from the senior management level to various clerical and support group levels. As IT has grown in sophistication along a broad range of technical aspects and features, organizational personnel have witnessed changes in organizational life and ways of doing business that have transformed their thinking about what it means to contribute effectively and efficiently to the well-being of their organizations. IT has influenced organizational strategy making, has altered organizational structures and cultures, has reshaped organizational communication and learning and has changed management thinking about organizational design. Computing Information Technology: The Human Side addresses both the pitfalls and triumphs of implementing information technology into organizations.

About the Editor

Steven Gordon is an associate professor of information systems and technology at Babson College, USA. He is a co-author of the textbook Information Systems: A Management Approach. Dr. Gordon’s research and consulting interests focus on two areas: organizational structure for the delivery of information technology services and e-commerce in the financial service industry. His research appears in the Communications of the ACM, Information & Management, Journal of Global Information Management, Information Systems Management, the International Journal of Service Industry Management, and other academic journals. He is a global associate editor of the Journal of Information Technology Cases and Applications and serves on the editorial review board for the Journal of End User Computing.