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sample bias 64
sampling problems 50
scandal of philosophy 277
School of Business Administration Network 192
security 45
self organizing map (SOM) 37
self-administered survey 59
self-efficacy 151
service quality (SERVQUAL) 136
session membership matrix 38
share of wallet 225
single menu structure 82
smart classroom 174
social capital 238
social dynamics 50
social presence 135
sociological paradigm 274
sociopragmatic constructivism (SPC) 268
software crisis 268
software solution architects 176
software solutions architecture 174
software-based approach 253
standard generalized markup language (SGML) 85
standardization 192
statistical information system (SIS) 110
strategic alliance 233
strategic alliance phases 235
student achievement 192
SuperBook 7
survey data collection media 49
survey responses 49
systems theory 202
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