Government
- Chapter III Two Models of Online Patronage: Why Do Consumers Shop on the Internet?
- Chapter V Consumer Complaint Behavior in the Online Environment
- Chapter IX Extrinsic Plus Intrinsic Human Factors Influencing the Web Usage
- Chapter XVII Internet Markets and E-Loyalty
- Chapter XVIII Web Systems Design, Litigation, and Online Consumer Behavior
- Key #1: Delight Your Customers with Speed and Quality
- When Companies Start Using Lean Six Sigma
- Making Improvements That Last: An Illustrated Guide to DMAIC and the Lean Six Sigma Toolkit
- The Experience of Making Improvements: What Its Like to Work on Lean Six Sigma Projects
- Six Things Managers Must Do: How to Support Lean Six Sigma