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Database Design
Software Configuration Management
Configuration Status Accounting
Appendix A Project Plan
Appendix E Test Plan
Appendix L Software Requirements Changes
Appendix Y Supplier CM Market Analysis Questionnaire
VBScript Programmers Reference
Variables and Procedures
Error Handling and Debugging
The Scripting Runtime Objects
Windows Script Components
Appendix C Coding Convention
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
Powering the Cisco IP Phone
Introduction to Media Resources
Transcoder Resources
Multilevel Precedence and Preemption
Cisco Security Agent
Java How to Program (6th Edition) (How to Program (Deitel))
Notes on Declaring and Using Methods
Wrap-Up
Special Section: Challenging Multimedia Projects
Introduction
JavaServer Pages Overview
Cisco Voice Gateways and Gatekeepers
Chapter Review Questions
H.323
Analog Trunks
POTS-to-POTS Call Routing Considerations
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
The ROI of Lean Six Sigma for Services
Success Story #1 Lockheed Martin Creating a New Legacy
Phase 1 Readiness Assessment
Phase 2 Engagement (Creating Pull)
First Wave Service Projects
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