Index_B

B

Baker, G. P., 85

Balanced scorecard, 191–192

Baptista, Joao, 59

Barber, Felix, 189

Barriers to change, 9–10

Bartel, Ann P., 26, 191, 247

Becker, Gary, 187, 243

Beer, Michael, 121

Benchmarking, 10–11, 52, 63

Benetton, 38

Berkshire Hathaway, 138

Berry, L. L., 158

Best practices, 11

Beta, 174, 255

Bethune, Gordon, 58

Bias, 19

Block-shaped map, 91

Bloomberg Personal Finance, 194

Book value, 185

Bowen, David E., 155, 159

Brand promise, 156–157

Brayfield, A. H., 153

Buffet, Warren, 138

Building a human capital strategy

case study (ProCo), 110–114

current state of affairs, 104

desired future state, 105

questions to ask, 103

steps in process, 116–118

Business impact modeling

applications, 111

defined, 105, 106

drivers of customer experiences/behavior, 160

focus, 106

Granger causality analysis, 108

impact on employee turnover, 195

integration with other techniques, 114–115

production function, 106–108

statistical modeling, 106, 111, 253–257

structural equation modeling, 109

uses, 105–106

Business risk, 163–182

allocation of risk, 164

contingent staffing, 165

diversification, 171, 172, 176

layoffs, 179–181

PSA, 173–179

relative performance, 177, 178

stock options, 166–167, 178

systematic risk, 170, 171, 177

unsystematic risk, 170

variable pay, 165–167

Butler, Nicholas, 222