Index_C

C

Cable, J., 247

Cable television service, 159

California air travel (1994), 123–125

CalPERS, 193

Calvert Asset Management Company, 193, 194

Calvo, G. C., 85

Capital market line, 219

Career Builder, 215

Career culture vs. pay culture, 113, 144

Career development. See Your personal human capital

Career-Journal.com, 215

Career ladders, 218

Career self-management, 217–218

Case studies

air war over California, 123–125

ConstructCo (value gap), 67–68

Continental Airlines (brand promise), 157–158

Digitt, 126–129

First Tennessee National Corporation (value), 64–67

FleetBoston Financial (time-based analysis), 45–49

HealthCo (cost reduction), 59–63

InCo, 129–133

M&A, 142–144

Marriott International (magnitude), 50–51

MoneyCo (ILM analysis), 92–99

ProCo (building human capital strategy), 110–114

ProductCo (systems thinking), 17–21, 29

Quest Diagnostics (turnover), 108–110

TechCo (systems thinking), 29–31

Toyota Motor Manufacturing North America (say-do trap), 39–40

Causal pathways, 24–25

Causality, 35–36

CEO. See Chief executive officer (CEO)

CFO, 206–208

CFO Research Services survey, 192–193, 206–207

Charles Schwab, 60, 179

Chief executive officer (CEO), 202–205

Closed systems, 27

Coca-Cola, 186

Compensation models, 92

Complementarities, 26, 239, 255

Complications (Gawande), 115

Computer-related firms, 193

Conference Board survey (2002), 193

ConstructCo, 67–68

Context, 5–7, 239

Contiliano, Tom, 194

Continental Airlines, 157–158

Contingent staffing, 165

Contract theory, 244–247

Cooper, Cathy, 109

Core turnover model, 91–92

Corporate culture, 129

Corporate Library, The, 197

Crockett, W. H., 153

Customer behavior, 149

Customer expectations, 156

Customer experience, 156, 158–159

Customer loyalty, 151

Customers. See Linking to customers