Chapter Quiz

1.	Quality comprises what two things to a project manager? The quality of the deliverable The commitment of the project team The commitment of management The quality of the process to produce the deliverable
2.	What must every project have to ensure the work in the project sticks to a standard of quality? A commitment from management A project manager experienced with the technology Clearly defined requirements A budget with plenty of cash reserve
3.	Complete the sentence : Research allows the project manager to create the vision of the project. ________________ allows the project manager to transfer the vision. Dedication Inspiration Commitment Leadership
4.	What is the difference between quality and grade? Quality is the conformance to requirements, while grade is the ranking of the quality. Quality is the conformance to requirements, while grade is a ranking assigned to a material or service. There is essentially no difference between quality and grade when it comes to project management. Quality is the end result of the project, while grade is the ranking of the quality as the project moves toward completion.
5.	How are the value of a service and the value of a product measured? A service is measured by the initial usage. A product is measured by the initial usage, and then its worth declines with each usage. A service is measured with each usage; goods are measured only on the first usage. A service and goods are measured with each usage. The more often each is used for productivity, the more worthy the deliverable.
6.	What is QA? It is the measured value of the goods or service over a set period of time. It is the measured value of the goods or service for the duration of its usage. It is an organization-wide approach to preventing quality defects. It is an organization-wide approach to ensure that the project managers are applying corrective actions on a regular basis.
7.	What is the purpose of quality planning? It determines which quality standards are relevant to the project. It is not needed on every project, because smaller projects are easier to manage. It ensures that the project manager and the project team are completing the work. It is only needed if the organization is using Six Sigma, TQM, or ISO certified programs.
8.	Of the following, which is a factor that measures the quality of the management process? Project plan Results Project team Budget management
9.	All of the following do not describe QC except for which one? Prevention Assurance Inspection Quality standards
10.	What is the purpose of a Project Information Center? To centrally organize the resources, planning, and research phases of a project To centrally organize the resources, planning, research, and implementation phases of a project To centrally organize the project team, resolve disputes, and provide additional resources for all projects within an organization To centrally organize all projects within an organization
11.	What value determines that when seven consecutive results of testing are on one side of the mean, this is an assignable cause? Six Sigma Control Limits Rule of Seven Pareto s Law
12.	What is the purpose of a Pareto Chart? It tracks trends over time. It plots out the results of sampling to determine the root cause of each problem. It ranks the quality of each component within a project. It ranks the quality problems within a project from highest frequency to lowest frequency.
13.	Of the following, which is not one of the five areas of the project management process? Project genesis Planning Executing Controlling
14.	What is the definition of Total Quality Management? It is a belief that all employees within an organization work to fulfill customers needs while also working to improve profitability. It is a belief that all employees within an organization work to fulfill customers needs while also working to improve productivity. It is a belief that upper management leads by enforcing quality in all of their work. The quality implementation will trickle down through the organization. It is a belief that a project manager must implement quality by leadership and a series of risk/reward principles.
15.	What is Continuous Quality Improvement? It is the theory that all practices within an organization are a process and that processes can be infinitely improved. It is the theory that all practices within an organization can be infinitely improved. It is the theory that all practices within an organization are projects and that all projects can be infinitely improved throughout the life span of the implementation. It is the theory that all organizations provide services and that these services can be infinitely improved.

Answers

1.	A, D. Quality for a project manager comprises two factors: the quality of the deliverable and the quality of the experience to produce the deliverable. Commitment of the project team and of management will certainly aid in creating a good deliverable, but those factors are part of the quality of the experience to create the deliverable.
2.	C. Clearly defined requirements are required for the project manager to check the status of the project s work. Should the project be moving away from the project s objective, the project manager must take corrective actions to nudge the project back on track.
3.	D. Leadership allows the project manager to transfer the vision of the project from a personal concept to a goal for the project team.
4.	B. Quality is the capability of a project to conform to the requirements as expected by the customer. Quality is planned into a project, not inspected into it. Grade is the ranking of a material or service, such as paper, metal, or first-class versus coach.
5.	D. Goods and services are measured with each usage. The more often the goods and services are used productively, the greater their value. An expensive project that creates a deliverable that is rarely used has a small ROI.
6.	C. QA is an organization-wide approach to ensuring the prevention of defects within the project. QA is prevention-driven while QC is inspection-driven.
7.	A. Quality planning is the process determining which quality standards are relevant to a project and then how the project work will achieve these quality requirements.
8.	B. The results of a project are always the ultimate barometer of quality for a project. The project plan may be beautifully written, but if it is not implemented properly, poor quality ensues. The project team must be dedicated to the project, but dedication without leadership and a focus on the deliverables will not ensure quality. Finally, budget management is essential in every project, but it will not ensure quality. The planning, the project team, and budget management, among other attributes, must all work in harmony to create quality results.
9.	C. All of the answers, except for C, describe QA. Inspection is a key activity within QC.
10.	B. A Project Information Center is useful for organizing all facets of a project. It is typically a room dedicated to the project where resources, testing, and documentation can take place.
11.	C. The Rule of Seven is a guideline that states when seven consecutive results of testing fall on one side of the mean in a control chart there is some purpose for the event. This is an assignable cause.
12.	A. Quality management is a top-down approach to project management. The project manager implements quality in every facet of the project as part of the project plan. The project team members will then absorb the dedication to quality in their implementation processes.
13.	C. Project organization is not one of the five phases of the project management. The five areas are initiating, planning, executing, controlling, and closing.
14.	B. TQM is the belief that all employees within an organization are consistently working to fulfill customers needs and at the same time working toward improving productivity by refining processes.
15.	A. Continuous Quality Improvement is the theory that all practices within an organization are processes. These processes then can be infinitely improved to streamline the business cycle and better the quality of the organization regardless of its deliverable.