Index_D

D

Dark, keeping others in, 100 “101

Data

gathering, 240, 244

as information, 76

Deadlines, missed, 85 “88, 256

Defensiveness, 105, 254

in bosses, 99 “100, 108 “109

Diagnosing, 114

gaps, 259

misdiagnosis in, 146

questions for, 259 “261

Dialogue, threats v., 130 “131

Differentiating self, 49 “52, 53 “54

Dirksen, Everett, 171

Disappointment, handling, 4. See also Commitments; Promises, broken

Disasters

airline, 7 “8

facing , 11

national, 11

space shuttle, 9

Discipline, using, 135 “136

Discouragement, handling, 250 “252

Discretionary effort, 17 “21

Discussion questions, 269 “270

Doctors. See Health-care professionals