Finish Well

Let s assume you ve been able to make it motivating. You jointly discussed consequences, you chose not to back off, and the other person has agreed to comply . The conversation is winding down. But you re not through. You have to do one more thing to ensure that you haven t wasted your time. Coming to an agreement is one thing; deciding what s going to happen from this point on requires one more step.

As you wrap up the confrontation, make a plan. Decide who will do what and by when. Then set a follow-up time in which you can check to see how things are going. (We ll examine how to do this in Chapter 7.)

Crucial Confrontations. Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations
ISBN: 0071446524
EAN: 2147483647
Year: 2005
Pages: 115 © 2008-2017.
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