List of Sidebars

Chapter 1: Getting Acquainted

IN A NUTSHELL: Names and Address

IN A NUTSHELL: Meetings and Greetings

IN A NUTSHELL: Business Cards

Chapter 2: Making a Good Impression

IN A NUTSHELL: Dress

IN A NUTSHELL: Manners

IN A NUTSHELL: Socializing

IN A NUTSHELL: Gift Giving

Chapter 3: Eating and Drinking Together

IN A NUTSHELL: Food

IN A NUTSHELL: Drink

IN A NUTSHELL: Mealtimes

Chapter 4: Communication and Language

IN A NUTSHELL: What to say and how to say it

IN A NUTSHELL: A Global Language?

IN A NUTSHELL: Body Language

Chapter 5: Time

IN A NUTSHELL: Calendars and Holidays

IN A NUTSHELL: The Working Day

IN A NUTSHELL: Attitudes toward Time

Chapter 6: Personal Profiles

IN A NUTSHELL: Gender

IN A NUTSHELL: Age

IN A NUTSHELL: Ethnicity and Nationality

Chapter 7: Our Roles and Relationships

IN A NUTSHELL: Leaders and Managers

IN A NUTSHELL: Working in Organizations

IN A NUTSHELL: Personal Relationships in Business

Chapter 8: Work in a Wider Perspective

IN A NUTSHELL: Priorities

IN A NUTSHELL: Ethics

IN A NUTSHELL: Assumptions