| | 1. | International Standard ISO 9000:2000(E), 2nd edition, International Organization for Standardization, Geneva, 2000. | | 2. | PMBOK, 3rd edition, p. 180. | | 3. | Defence Standard 05-97, Issue 2, Ministry of Defence, London, 2002. | | 4. | IBM defines quality this way in some cases: 'Quality can be defined as: conformance to specified requirements, and meeting of customers' expectations.' From IBM Global Services internal paper, 'Quality Plan for Application Domain', Unique ID APP 134, version 3.0, January 2000. | | 5. | IBM Global Services internal paper, 'Quality Plan for Application Domain', Unique ID APP 134, version 3.0, January 2000. | | 6. | Much has been written about the collapse of Enron and its fraudulent officers. One concise article is Jopson, B. 'Accounting for Capitalism after Enron'. Financal Times, September 2006. http://www.ft.com/ | | 7. | See, for example: Driving the Successful Delivery of Major Defence Projects: Effective Project Control is a Key Factor in Successful Projects, The Comptroller and Auditor General, 2005. (Presented to the House of Commons, under Section 9 of the National Audit Act, 1983.) | | 8. | In a random distribution around a mean, there is a 50% chance of any data point being either greater or less than the mean (assuming for convenience that the mean is not itself attainable). The chance of seven data points all lying on the same side of the mean is (50%)6 = 1.5625% (half to the sixth and not the seventh power, because the first of the seven points is a given, i.e. 100% probability; it is the joint probabilities of the next six points all being on the same side that we want). |
| |
