Chapter 18: Troubleshooting Tips

Overview

This chapter is not solely "hands-on"; rather, it is a summary of troubleshooting tips I have collected from frequently asked questions, the Development Studio Client Web site, and the WebFacing Redbook SG24-6901.

At some point, you will most likely be in a situation where something does not work as you might expect. Then it is up to you to investigate what is wrong. When working with a Web application, you have to deal with a couple of different environments and you will need to figure out which of these environments is causing the problem.

One thing that many people overlook is the job log on the iSeries host. If you are connected and a job is created, the job log is an excellent source of information for you when you want to investigate what is going wrong.

IBM has created a newsgroup in which WebSphere Development Studio Client customers can post questions. I suggest that you use this newsgroup to seek advice from fellow WebFacing users or IBM WebFacing developers and support folks:

News://news.software.websphere.studio400.

Another very valuable newsgroup for WebFacing information is run by MIDRANGE dot COM: < [e-mail] >.

If you think you are dealing with a bug in the WebFacing Tool, you might want to contact your IBM support organization and open a Problem Management Report (PMR). IBM will either work with you to determine the source of the problem and provide you with a fix if one is available already, or contact the IBM development group to correct the problem.

Here are some of the common problem situations that I and other customers have encountered when working in the WebFacing environment.