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•	Table of Contents
•	Index

Taking Charge of Your VoIP Project
By John Q. Walker, Jeffrey T. Hicks
Publisher	: Cisco Press
Pub Date	: February 23, 2004
ISBN	: 1-58720-092-9
Pages	: 312

		Copyright
		About the Authors
		About the Technical Reviewers
		Acknowledgments
		Why We Wrote This Book
		Who Should Read this Book
		How This Book Is Organized
		Chapter 1.  VoIP Basics
			In the Telephony Community
			In the Data-Networking Community
			Chapter Summary
			End Notes
		Chapter 2.  Building a Business Case for VoIP
			A VoIP Business Case
			VoIP Benefits and Obstacles
			Analyzing VoIP ROI
			Getting a Good ROI
			Chapter Summary
			End Notes
		Chapter 3.  Planning for VoIP
			Planning, Analysis, and Assessment
			Evaluation and Purchase
			Deployment, Tuning, and Testing
			Chapter Summary
			End Notes
		Chapter 4.  Do It Yourself, or Outsource?
			Why Outsource?
			Some Options for Outsourcing
			Whether to Outsource—And to Whom?
			A Methodology for Approaching Outsourcing
			Chapter Summary
			End Notes
		Chapter 5.  Quality of Service and Tuning
			Sharing a Network
			QoS: What and Why
			Network QoS Techniques
			Tuning Choices
			Configuration and Testing
			QoS and Tuning Recommendations
			Chapter Summary
			End Notes
		Chapter 6.  Ongoing VoIP Management
			Understanding VoIP Management
			Managing Operations
			Maintaining High Availability
			Maintaining Call Quality
			Accounting and Billing
			Chapter Summary
			End Notes
		Chapter 7.  Establishing VoIP SLAs
			Determining What to Measure in a VoIP SLA
			Implementing VoIP SLAs
			Chapter Summary
			End Notes
		Chapter 8.  VoIP Security
			Network Security Is Tough!
			Three Stages in Managing Security
			Problem Areas for VoIP Security
			VoIP Security Recommendations
			Chapter Summary
			Conclusion
			End Notes
		Index

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