Chapter 10. Define Quality

"You know we're sitting on four million pounds of fuel, one nuclear weapon, and a thing that has 270,000 moving parts built by the lowest bidder. Makes you feel good doesn't it?"

Rockhound (Steve Buscemi) [1]

[1] Armageddon , Michael Bay, Director; Robert Roy Pool, Writer, 1998.

In this chapter, we introduce you to another powerful project management tool that we have developed and refined over many years . Our approach to modeling your clients ' quality expectations is probably the most radical of all our techniques (see Figure 10.1). You will need to take some time here.

Figure 10.1. Define quality requirements


The tool we use was developed from the quality function deployment (QFD) approach pioneered by Yoki Akao (1990).

Radical Project Management
Radical Project Management
ISBN: 0130094862
EAN: 2147483647
Year: 2002
Pages: 136
Authors: Rob Thomsett

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