Chapter 10. Define Quality


"You know we're sitting on four million pounds of fuel, one nuclear weapon, and a thing that has 270,000 moving parts built by the lowest bidder. Makes you feel good doesn't it?"

Rockhound (Steve Buscemi) [1]

[1] Armageddon , Michael Bay, Director; Robert Roy Pool, Writer, 1998.

In this chapter, we introduce you to another powerful project management tool that we have developed and refined over many years . Our approach to modeling your clients ' quality expectations is probably the most radical of all our techniques (see Figure 10.1). You will need to take some time here.

Figure 10.1. Define quality requirements

graphics/10fig01.jpg

The tool we use was developed from the quality function deployment (QFD) approach pioneered by Yoki Akao (1990).



Radical Project Management
Radical Project Management
ISBN: 0130094862
EAN: 2147483647
Year: 2002
Pages: 136
Authors: Rob Thomsett

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