Review

The following questions are intended to reinforce key information presented in the chapter. If you are unable to answer a question, review the appropriate lesson and then try the question again. Answers to the questions can be found in Appendix A, "Questions and Answers."

1. You are the manager of your organization's IT department. You assemble a design team that consists of a system administrator, a network administrator, a member of your help desk team, a systems trainer from the training department, and you. What pitfalls might you encounter with your current team?
   
   
   
2. You are a design team member and receive a completed business environment analysis document for review. When reviewing the business structure you notice that the diagram shown below is the only diagram included in that part of the analysis. What other diagrams should be included as part of the business structure analysis?
   
   
   

   

3. You have inventoried all the hardware devices used in your organization. What's the next step in conducting an analysis of hardware used in your organization?
   
   
   

Answers