Index_Q

Q

QMS 328–29

at 90% point, 207

baselines, 7–8

benefits, 276–78

characteristics, 14

continuous improvement framework, 17–30

deficiencies, root causes, 275

design rules, 280–82

design structure, 275

documentation recommendation, 35–46

documented, 42–46

effectiveness, 55, 62–63, 235, 237

foundations, 3–8

fully responsive, 14, 54

functional model, 4

issue resolution, 273–78

as living organism, 42

mastery, 11–12

methods, 28–30

process, 12

three pillars of, 7

total strategic enterprise position, 276

QS-9000, 117

quality plans, 156

quality policy statements, 133

SHALL, 134

QSR, 117–20, 158

quality policy statements for, 118–20

relationship with ISO 9001:1994 and ISO

9001:2000, 119–20

sections, 118

template manual in, 118

Quality

assurance (QA), 255, 263

degree, 19

improvement team (QIT), 217

as iterative process, 19

management principles, 13, 296

as philosophy, 18

planning, 310

process, 19

as scientific measure, 19

Quality management system. See QMS

Quality manual

1994 upgrade creation, 93

another Standard's sequence, 90, 117–21

auditing against Standard, 93

concomitance, 73–80

configurations, 91–92, 123–29

content issue, 54–55

contents for construction company, 115

control, 201

controversy, 54–59

corporate, 130

corporate/divisional, 131

cover sheet, 86

cross-functional action teams, 66–67

cut-and-paste technique, 93–105

defined, 30, 49

descriptive requirement, 74

design, 49–142

detail level, 82–85

direct sequence, 90–112

distribution, 202

divisional, 130

elements, 50–51

estimates, 193–94

Excellent Corporation's, 139–40

fill-in process, 106–7

GCQMS manual, 301–3

ground floor creation, 92

hard-copy, issues, 201–2

ineffective, rationale for, 58

ineffectiveness, 66–67

issues, 201–3

labels, 90–91

length, 73

links, 86

as major effectiveness driver, 57

as major gate, 56–57

as mandatory document, 49–54

manual:1994 configuration, 91

manual:2000 configuration, 92–93

multidivisional, 129–32

new customers and, 142

objectives, 140–42

online, issues, 202–3

operational sequence, 90, 114–17

overall objectives, 140–41

proprietary information and, 63–64

pyramid, 87–89

readership, potential, 138–40, 141

responses, 40–41

revisions, 201

scope of effort, 193–95

section experts, 66

sector-specific, 132–38

seen by registrar's auditors, 57

sequences, 89–123

SHALLS and, 67–73, 81–82

Shewhart sequence, 90, 112–14

status, 111–12

strategic framework, 60–66

table of contents pages, 86

thesis, 66

unified approach, 60

upgrading, 104

user friendly, 50–51

value, 55–56, 65

See also Documentation

Quality objectives, 51, 237–44

associated, 52

components, 238–41

components by site size, 239

consistency, 240

defined, 238

framework for, 241–42

GCQMS, 310

global approach, 238

issue, 237–38

location, within imperatives, 241

matrix, 311–12

measurable, 64

metrics, 53, 54

multilevel, 206–7

primary, 239

TQM and, 242

universal, process, 242–43

Quality objective statements, 239

flow downs, 239

as mandatory documents, 51

metrics, 239

presentation by champion, 239

target, 239

Quality plans, 156–60

bubble flow charts, 156

creation with DMR, 158

example illustration, 158

for new construction project, 159–60

as optional requirement, 156

as process, 156–58

in QS-9000 requirements, 156

Quality policies, 50, 87

communication of, 308, 310

defined, 88

in procedural documents, 85

time independence, 88

total, 88

unified business and, 60–63

Quality Policy (Section 5.3 GCQMS manual), 309–10

Quality policy statements

attributes summary, 85–86

broad, 83–84

definitive, 83, 84

design of, 64–65

detail examples, 82–84

detail in practice, 85–86

detail level, 82–85

detail rule, 84–85

examples, 88, 89, 357–58

five W's and an H, 84–85

integrated manual configuration, 126

as mandatory document, 51

paraphrased, 83

prescriptive, 65

prescriptive vs. paraphrased methods, 65–66

QSR, 118–20

required additional, 94–103

sector-specific manuals, 133–34

stand-alone manuals, 124

summary, 85–86

typical, 61–62

Quality system record. See QSR

Quality Systems Update, 80

Quantitative analysis, 236