Svet na TV(c) osnovy dlja profi
- Chapter I e-Search: A Conceptual Framework of Online Consumer Behavior
- Chapter V Consumer Complaint Behavior in the Online Environment
- Chapter XIII Shopping Agent Web Sites: A Comparative Shopping Environment
- Chapter XIV Product Catalog and Shopping Cart Effective Design
- Chapter XVI Turning Web Surfers into Loyal Customers: Cognitive Lock-In Through Interface Design and Web Site Usability