Summary

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In this chapter, you have learned how to create chat communities and configure Chat Service in Exchange 2000. You have also learned about the benefits of implementing Chat Service in your environment and seen how it can make your users more productive. The next chapter looks at another real-time collaboration technology: instant messaging. If you liked Chat Service, you're going to love instant messaging because it represents the future of business communications. So let's turn to Chapter 19 and get going!