List of Figures

Chapter 1: The Power of Working Together

Figure 1.1: Consulting firms' perceptions of the evaluation criteria used by clients when hiring strategy consulting firms, compared to the other types of consulting

Figure 1.2: Clients' actual evaluation criteria when hiring strategy consulting firms, compared to the other types of consulting

Figure 1.3: The critical success factors used by clients to measure the impact of consultants

Figure 1.4: Comparing client satisfaction levels

Chapter 2: What Sets Excellent Consulting Apart?

Figure 2.1: T-shaped organization

Chapter 3: Change Management

Figure 3.1: Systems dynamics model of London's bus network

Chapter 4: Human Resources

Figure 4.1: Summary of the team's findings

Chapter 5: Operational Performance

Figure 5.1: Dependent events with time buffer

Figure 5.2: Systems engineering approach taken at GCHQ

Chapter 7: Technology Exploitation

Figure 7.1: Outcome decision tree analysis for contingency planning (Williams and Parr, 2004)