The PMO Functions

The Complete Project Management Office Handbook presents 20 function models for practical application of oversight, control, and support solutions in the project management environment. These functions have a combined influence on the business environment and on the project management environment in the relevant organization. In addition, there are interrelationships among most of the PMO functions: some functional processes or procedures overlap; and some cross-function references will be apparent as each function is examined.

The 20 PMO functions are grouped within the following five function categories:

  • Practice Management: Provides a common approach and frame of reference for conducting project management activities within an organization. This function area specifies project performance standards; establishes project management processes, tools, and practices; and creates a collaborative project management environment that includes access to project archives and a reference library. It concentrates on developing an effective organizational project management capability at the project level.

  • Infrastructure Management: Facilitates establishing a professional project management environment. This function area examines the current state of project management; collaborates plans for the future state; and introduces the policies and oversight mechanisms needed to achieve organizational competency and maturity goals. It helps to define the project structure and stakeholder involvement necessary to support successful project performance and provides for administration of facilities and equipment needed to accomplish project objectives.

  • Resource Integration: Manages the competency, availability, and performance of project resources. This function area enables the PMO to collaborate with resource managers to acquire, assign, and manage project managers and project team members; allows the PMO to administer training in the project management environment; and enables the PMO to shape the career progression of the project manager and support aspects of project team development.

  • Technical Support: Provides project management advice, counsel, and support to project managers and project teams. This function area leverages the skill, knowledge, and experience of available project management experts to provide mentoring in the project management environment; provides a range of project planning, facilitation, and support activities; plans and conducts routine and special project audits and project management reviews; and provides appropriate project recovery support, as needed.

  • Business Alignment: Introduces the organization's business perspective into the project environment. This function area oversees project portfolio management; facilitates executive involvement in project management to include overseeing project management contributions to business performance; and manages customer and vendor/contractor relationships, facilitating their roles as project stakeholders.

These function areas are, in turn, further divided into 20 specific PMO functions prescribed for comprehensive and complete coverage of PMO responsibilities in the relevant organization. Each of the 20 chapters of The Complete Project Management Office Handbook presents a comprehensive description of one of these PMO functions. Table 0.1 provides a snapshot of the diverse activities of each function.

Table 0.1: Overview of PMO Functions

Practice Management

Infrastructure Management

Resource Integration

Technical Support

Business Alignment

Project Management Methodology

  • Establish basis for project management methodology

  • Examine current practices

  • Develop project life cycle solution

  • Conduct methodology implementation

  • Manage methodology maturity

Project Governance

  • Prepare and maintain PMO charter

  • Develop project management policies

  • Develop project classification guidance

  • Establish project manager authority

  • Establish executive control board

  • Align business and technical committees

Resource Management

  • Acquire project resources

  • Assign project resources

  • Deploy project resources

  • Manage resource performance

  • Close out project resource assignments


  • Establish project management mentoring program

  • Engage project management mentors

  • Conduct project management mentoring

  • Evaluate mentoring program

Project Portfolio Management

  • Set up project portfolio management

  • Perform project selection

  • Integrate projects in the portfolio

  • Conduct project and portfolio reviews

  • Manage portfolio attrition

Project Management Tools

  • Select project tools

  • Implement project tools

  • Evaluate project tools


  • Conduct competency assessments

  • Conduct capability assessments

  • Conduct maturity assessments

Training and Education

  • Establish training program

  • Manage training program

  • Evaluate training program

Planning Support

  • Establish project planning support

  • Conduct project planning support

  • Conduct adjunct planning support

Customer Relationships

  • Manage customer relationships

  • Manage customer contracts

  • Manage customer satisfaction

Standards and Metrics

  • Implement project management standards

  • Determine project metrics requirements

  • Introduce and use metrics

Organization and Structure

  • Set up the PMO structure

  • Establish project management structure

  • Develop stakeholder participation

Career Development

  • Develop project management career path

  • Support project management career planning

  • Establish professional certification

Project Auditing

  • Set up project auditing capability

  • Conduct project auditing

  • Manage project auditing results

Vendor/Contractor Relationships

  • Manage vendor/contractor relationships

  • Manage vendor/contractor acquisition

  • Manage vendor/contractor performance

Project Knowledge Management

  • Establish knowledge management framework

  • Introduce knowledge management system

  • Implement knowledge management system

Facilities and Equipment Support

  • Establish project team requirements

  • Manage project facilities

  • Manage project equipment

Team Development

  • Facilitate cohesive team formation

  • Facilitate virtual team setup

  • Enable project team development

  • Monitor project team performance

Project Recovery

  • Develop recovery assessment process

  • Plan and conduct project recovery

  • Capture recovery lessons learned

Business Performance

  • Develop integrated business solutions

  • Manage business collaboration

  • Manage PMO business fulfillment

The Complete Project Management Office Handbook
The Complete Project Management Office Handbook, Second Edition (ESI International Project Management Series)
ISBN: 1420046802
EAN: 2147483647
Year: 2005
Pages: 158

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