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The Accountable Organization: Reclaiming Integrity, Restoring Trust
The Accountable Organization: Reclaiming Integrity, Restoring Trust
ISBN: 0891061851
EAN: 2147483647
Year: 2003
Pages: 82
Authors:
John Marchica
BUY ON AMAZON
Table of Contents
BackCover
The Accountable Organization--Reclaiming Integrity, Restoring Trust
Foreword
Introduction
Chapter One: Trust--Understanding Its Importance at Eye Level
Trust at Eye Level
A Call to Action
Chapter Two: Accountability--Taking Responsibility for Choices
Who s Accountable Here?
Accountability As Ownership
Stakeholders, Not Placeholders: The Accountable Organization
Accountability: Integral to Integrity
Chapter Three: Integrity--Doing the Right Thing
Integrity s Place in a Country Where Winning Is Everything
Can We Legislate Integrity?
So, What Does It Take to Operate with Integrity?
Values in Action
Chapter Four: Purpose--Clarifying What You Stand For
The Importance of Clarity
The Power of Values and Purpose
Chapter Five: Execution--Implementing Strategy with Commitment and Discipline
Internal Commitment
Leadership: Navigating the Accountable Organization
Chapter Six: Leadership--Navigating Context, Fulfilling Many Roles
What Does It Mean to Be a Leader?
An Early Lesson in Leadership
The CEO and the Accountable Organization
Committing to Lead, No Matter What Your Title
Chapter Seven: Communication--Connecting Effectively and with Empathy
Being Our Own Moodwatchers
Three Guideposts for Communicating Effectively and Empathetically
Another Word About E-mail
Communications and Personality Type
Building Customer Trust Through Effective and Empathetic Communications
Communication During a Crisis: Tylenol and Tires
Building Trust, Resolving Conflict
Chapter Eight: Conflict--Seeking Resolution Through Preparation and Negotiation
Why Conflict Is Difficult to Face
Getting Prepared
Creating an Action Plan for Addressing Conflict
Dealing with Organizational Conflict: An Example from FWI
From Risk Comes Opportunity
Chapter Nine: Risk--Breaking Barriers Creatively and Courageously
Risk and the Executive
Risk and the Employee
When Taking a Risk Ends in Failure
Moving Forward
Chapter Ten: Southwest Airlines--Integrating Accountable Organization Principles
What Makes Southwest Different?
People First
Trust, Accountability, and Integrity at Southwest
Leadership and Communication
Defining Your Expectations
Conclusion
Notes
Bibliography
Index
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J
Index_K
Index_L
Index_M-N
Index_O
Index_P
Index_Q
Index_R
Index_S
Index_T
Index_U
Index_V
Index_W-Z
List of Figures
List of Sidebars
The Accountable Organization: Reclaiming Integrity, Restoring Trust
ISBN: 0891061851
EAN: 2147483647
Year: 2003
Pages: 82
Authors:
John Marchica
BUY ON AMAZON
CISSP Exam Cram 2
Self-Assessment
Mastering the Inner Game
Implementation
Answers to Exam Prep Questions
Documents and Guidelines
SQL Tips & Techniques (Miscellaneous)
Using SQL Data Definition Language (DDL) to Create Data Tables and Other Database Objects
Working with SQL JOIN Statements and Other Multiple-table Queries
Writing External Applications to Query and Manipulate Database Data
Writing Advanced Queries and Subqueries
Working with SQL Database Data Across the Internet
Oracle Developer Forms Techniques
Obtaining Query Count Without EXECUTE-ing a Query
The Power of Record Groups
Summary
Populating a PL/SQL Table from a Block
Summary
Documenting Software Architectures: Views and Beyond
Part I. Software Architecture Viewtypes and Styles
The Pipe-and-Filter Style
Elements, Relations, and Properties of the Allocation Viewtype
Implementation Style
For Further Reading
Practical Intrusion Analysis: Prevention and Detection for the Twenty-First Century: Prevention and Detection for the Twenty-First Century
Tcpdump
Internet Security Systems RealSecure
Data Correlation
Incident Response
Security Business Issues
Google Maps Hacks: Tips & Tools for Geographic Searching and Remixing
Hack 38. Map Your Wardriving Expeditions
Hack 45. Share Pictures with Your Community
Hack 50. Geoblog with Google Maps in Thingster
Hack 54. Add a Nicer Info Window to Your Map with TLabel
Hack 66. Add Your Own Custom Map
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