The Accountable Organization: Reclaiming Integrity, Restoring Trust - page 62


Index

D

deal maker role of CEO, 85-86

decision making: ethical, xxii-xxiii; integrity in, 40

discipline, 70

distrust, 5, 132

downturns, 156

due diligence, 152

dynamic capitalism, 140



Index

E

economic downturns, 156

e-mail: benefits of, 106; censoring of, 97-98; guidelines for using, 106-107; quality of communication in, 99-100; workplace usage of, 106

emotion: in conflict, 129-130; description of, 110

empathy, 102, 125

employees: accountability by, 67-69; as stakeholders, 23-25; burnout of, 89; buy-in from, 67, 69, 87, 92; ethical standards and, xxiv; external commitment of, 67; input from, 49, 92; integrity of, 168; internal commitment of, 67; leadership by, 94-95; mentoring of, 84; performance improvements, 89; retention of, xxiv; risk taking by, 146-148; trust in, 8-9

ethical decision making, xxii-xxiii

ethics: laws vs., xvi-xvii; organizations with, xvii-xviii

expectations, 171-172

experimentation, 87

eye-level accountability, 16-17

eye-level trust, 6-10, 12



Index

F

failure, from risk taking, 149-156 fear: risk taking and, 157; trust and, 132

FedEx, 156

flaming, 98

Ford Motor Company, 114-116

Fukuyama, Francis, 5



Index

G

Gardner, Howard, 93

Garten, Jeffrey E., 140, 142

Gates, Bill, 88

Gerber, Michael, 45

Gerstner, Lou, 86, 88

Gibson, James, 136

Glauber, Robert, 29

Golden Rule, 31

Goleman, Daniel, 77

Grasso, Dick, 29

greed, 4, 31-32

Greenspan, Alan, 2, 4

guilt, 15-17



Index

H

Hamel, Gary, 156

Heen, Sheila, 123

honesty, 39, 105

honor system, 34-36

humanitarian role of CEO, 81-83



Index

I

Iacocca, Lee, 73, 85

infectious greed, 4

integrity: in business environment, 31-33; characteristics of, 30; in college, 34-35; conflict and, 124; decision making based on, 40; definition of, 29-31, 46, 178; description of, xxiv-xxv, 52, 176; foundation of, 31; importance of, 178; leadership, 83; legislating of, 33-37; maintaining of, 61; media portrayals of, 27-29; operating with, 37-40; responsibility for, 35, 37; role of, 31-33; at Southwest Airlines, 168-169; values and, 39-40

internal commitment: description of, 67; lack of, 70



Index

J

Jobs, Steve, 154-155

Johnson & Johnson, 113-116

Jung, Carl, 107



Index

K

Kadlic, John, 22-23

Kaufer, David, 98

Kelleher, Herb, 161-162, 164, 166, 168-170

Khurana, Rakesh, 74

King, Martin Luther Jr., 93



Index

L

laws: ethics vs., xvi-xvii; purpose of, xvi

leader: coaching role of, 83-84; commitment of, 94-95; communicator role of, 93-94; deal maker role of, 85-86; disposition of, 90; "emotionally intelligent," 91; humanitarian role of, 81-83; integrity of, 83; manager role of, 88-90; mentoring role of, 84; motivator role of, 90-91; passion of, 91; power of, 94; respect for others, 80; risk taker role of, 86-87; sage role of, 83-85; teacher-learner role of, 84; trust of, 84-85; visionary role of, 91-93. See also CEO

leadership: accountable, xxiii, xxvi; description of, 71, 76; early lessons in, 78-80; effectiveness of, 78; power and, 77; purpose reinforced by, 56; reflections on, 76-77; responsibility of, xxvi; at Southwest Airlines, 169-170; trust and, 5, 80; values reinforced by, 56

Levitt, Theodore, 109

liability, 20-21



Index

M-N

manager role of CEO, 88-90

marketing communications: clarity in, 110-111; consistency in, 111-112; honesty in, 112-113

McCabe, Donald, 34

mentoring role of CEO, 84

Merrill Lynch, 28

mission, 39, 49

money, 31-32, 59

MoodWatch, 97-98

motivator role of CEO, 90-91

Myers-Briggs Type Indicator® instrument, 107-108