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The Accountable Organization: Reclaiming Integrity, Restoring Trust

ISBN: 0891061851
EAN: 2147483647

Year: 2003
Pages: 82

Authors: John Marchica

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• Table of Contents
• BackCover
• The Accountable Organization--Reclaiming Integrity, Restoring Trust
• Foreword
• Introduction
• Chapter One: Trust--Understanding Its Importance at Eye Level
• Trust at Eye Level
• A Call to Action
• Chapter Two: Accountability--Taking Responsibility for Choices
• Who s Accountable Here?
• Accountability As Ownership
• Stakeholders, Not Placeholders: The Accountable Organization
• Accountability: Integral to Integrity
• Chapter Three: Integrity--Doing the Right Thing
• Integrity s Place in a Country Where Winning Is Everything
• Can We Legislate Integrity?
• So, What Does It Take to Operate with Integrity?
• Values in Action
• Chapter Four: Purpose--Clarifying What You Stand For
• The Importance of Clarity
• The Power of Values and Purpose
• Chapter Five: Execution--Implementing Strategy with Commitment and Discipline
• Internal Commitment
• Leadership: Navigating the Accountable Organization
• Chapter Six: Leadership--Navigating Context, Fulfilling Many Roles
• What Does It Mean to Be a Leader?
• An Early Lesson in Leadership
• The CEO and the Accountable Organization
• Committing to Lead, No Matter What Your Title
• Chapter Seven: Communication--Connecting Effectively and with Empathy
• Being Our Own Moodwatchers
• Three Guideposts for Communicating Effectively and Empathetically
• Another Word About E-mail
• Communications and Personality Type
• Building Customer Trust Through Effective and Empathetic Communications
• Communication During a Crisis: Tylenol and Tires
• Building Trust, Resolving Conflict
• Chapter Eight: Conflict--Seeking Resolution Through Preparation and Negotiation
• Why Conflict Is Difficult to Face
• Getting Prepared
• Creating an Action Plan for Addressing Conflict
• Dealing with Organizational Conflict: An Example from FWI
• From Risk Comes Opportunity
• Chapter Nine: Risk--Breaking Barriers Creatively and Courageously
• Risk and the Executive
• Risk and the Employee
• When Taking a Risk Ends in Failure
• Moving Forward
• Chapter Ten: Southwest Airlines--Integrating Accountable Organization Principles
• What Makes Southwest Different?
• People First
• Trust, Accountability, and Integrity at Southwest
• Leadership and Communication
• Defining Your Expectations
• Conclusion
• Notes
• Bibliography
• Index
• Index_B
• Index_C
• Index_D
• Index_E
• Index_F
• Index_G
• Index_H
• Index_I
• Index_J
• Index_K
• Index_L
• Index_M-N
• Index_O
• Index_P
• Index_Q
• Index_R
• Index_S
• Index_T
• Index_U
• Index_V
• Index_W-Z
• List of Figures
• List of Sidebars