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The Inmates Are Running the Asylum Why High Tech Products Drive Us Crazy &How to Restore the Sanity - 2004 publication - page 1

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Cooper A.

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Inmates Are Running the Asylum, The: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity
Inmates Are Running the Asylum, The: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity
Table of Contents
Copyright
Acknowledgments
Introduction
Foreword to the Original Edition
The Business-Case Book
Business-Savvy TechnologistTechnology-Savvy Businessperson
Foreword
Part I: Computer Obliteracy
Chapter 1. Riddles for the Information Age
What Do You Get When You Cross a Computer with an Airplane?
What Do You Get When You Cross a Computer with a Camera?
What Do You Get When You Cross a Computer with an Alarm Clock?
What Do You Get When You Cross a Computer with a Car?
What Do You Get When You Cross a Computer with a Bank?
Computers Make It Easy to Get into Trouble
Commercial Software Suffers, Too
What Do You Get When You Cross a Computer with a Warship?
Techno-Rage
An Industry in Denial
The Origins of This Book
Chapter 2. Cognitive Friction
Behavior Unconnected to Physical Forces
Design Is a Big Word
The Relationship Between Programmers and Designers
Most Software Is Designed by Accident
Interaction Versus Interface Design
Why Software-Based Products Are Different
The Dancing Bear
The Cost of Features
Apologists and Survivors
How We React to Cognitive Friction
The Democratization of Consumer Power
Blaming the User
Software Apartheid
Part II: It Costs You Big Time
Chapter 3. Wasting Money
Deadline Management
What Does
Shipping Late Doesn t Hurt
Feature-List Bargaining
Features Are Not Necessarily Good
Iteration and the Myth of the Unpredictable Market
The Hidden Costs of Bad Software
The Cost of Prototyping
Chapter 4. The Dancing Bear
If It Were a Problem, Wouldn t It Have Been Solved by Now?
Consumer Electronics Victim
How Email Programs Fail
How Scheduling Programs Fail
How Calendar Software Fails
Mass Web Hysteria
What s Wrong with Software?
Chapter 5. Customer Disloyalty
Desirability
A Comparison
Time to Market
Part III: Eating Soup with a Fork
Chapter 6. The Inmates Are Running the Asylum
Driving from the Backseat
Hatching a Catastrophe
Computers Versus Humans
Teaching Dogs to Be Cats
Chapter 7. Homo Logicus
The Jetway Test
The Psychology of Computer Programmers
Programmers Trade Simplicity for Control
Programmers Exchange Success for Understanding
Programmers Focus on What Is Possible to the Exclusion of What Is Probable
Programmers Act Like Jocks
Chapter 8. An Obsolete Culture
The Culture of Programming
Reusing Code
The Common Culture
Cultural Isolation
Skin in the Game
The Process Is Dehumanizing, Not the Technology
Part IV: Interaction Design Is Good Business

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The Inmates Are Running the Asylum Why High Tech Products Drive Us Crazy &How to Restore the Sanity - 2004 publication - page 1